Decades of Professional Logistics Experience
John Black
Game Changer / X-Factor
Altadena,CA
Summary
Dynamic, logistics professional, adaptable in the cross-functions of operations, and key account liaison. Savvy in freight spend analysis, revenue protection, and contract negotiation. I consistently drive growth, achieving a 35% gross profit margin, all while enhancing client satisfaction through "Listening Care," strategic planning, and effective communication. With over two decades of experience, I have the leverage to contribute significantly to any future role.
Overview
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Work History
Hybrid Sales Executive
Integrity Cargo Solutions
01.2022 - Current
- Sourced and nurtured new business prospects through in-person meetings and virtual communications.
- Used cold calling and networking to sell products and services.
- Coordinated with freight carriers to ensure timely delivery of shipments.
- Utilized CRM software to track leads and manage client communications effectively.
- Collaborated with logistics teams to optimize cargo handling processes.
- Managed customer accounts and provided timely updates on shipment status.
- Developed strong relationships with clients to understand their shipping needs.
- Cultivated relationships with existing customers to encourage repeat business.
- Delivered exceptional customer service by providing tailored solutions to client needs.
- Handled all aspects of freight shipment, including pickup, routing, tracking, and delivery.
- Executed operational, procurement, and administrative tasks to support team objectives.
- Collaborated with ownership and sales teams to align strategies and achieve goals.
Business Development Executive
Prime Transport
01.2020 - 01.2022
- Leveraged long-term relationship with CEO to enhance onboarding process for sales executives.
- Developed strong relationships with clients to understand their shipping needs.
- Managed customer accounts and provided timely updates on shipment status.
- Collaborated with logistics teams to optimize cargo handling processes.
- Secured contracts in steel and kosher food sectors, achieving record gross sales profits for a quarter.
- Identified new business opportunities to expand service offerings and client base.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Managed client relationships to ensure ongoing engagement and satisfaction levels.
Freight Specialist
Target Freight Management
01.2018 - 01.2020
- Recruited to demonstrate expertise in Sales and Freight Solutions.
- Coordinated freight logistics to ensure timely delivery of shipments.
- Developed relationships with carriers to optimize service and rates.
- Resolved shipping discrepancies through effective communication with vendors.
- Analyzed transportation costs to identify areas for efficiency improvements.
- Collaborated with cross-functional teams to streamline operations and workflows.
- Participated in regular meetings with management team members to discuss performance metrics.
- Monitored the progress of shipments to ensure on-time arrival at their destination.
- Handled all aspects of freight shipment, including pickup, routing, tracking, and delivery.
- Scheduled pick-ups and deliveries according to customer requirements.
- Leveraged personal book of business to drive growth, achieving 35% gross profit margin.
Operations Manager
Fajardo Trucking
01.2016 - 01.2018
- Managed 30 employees to foster a positive office culture.
- Managed daily operations for a regional trucking company ensuring efficiency and reliability.
- Oversaw logistics coordination between drivers, customers, and dispatch teams.
- Implemented safety protocols to maintain compliance and reduce risks on-site.
- Led initiatives to enhance professionalism, phone etiquette, and email response times.
- Maintained standard operating procedures to ensure operational effectiveness across teams.
- Facilitated communication between departments to improve operational workflow and service delivery.
- Analyzed performance metrics to identify areas for process improvement within operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Air Import Manager
Franco Vago
01.2012 - 01.2016
- Oversaw key accounts from start to finish, generating and dispatching essential correspondence to airlines, informing clients, airlines, and customs brokers of request modifications while ensuring timely truckload management.
- Managed import documentation processes for timely shipment compliance.
- Coordinated with suppliers to ensure accurate product specifications and delivery schedules.
- Oversaw customs clearance procedures to facilitate smooth import operations.
- Developed relationships with freight forwarders to optimize shipping routes and costs.
- Analyzed import data to identify trends and improve inventory management strategies.
- Trained staff on best practices for import regulations and compliance standards.
- Collaborated with internal teams to streamline communication regarding incoming shipments.
- Implemented process improvements to enhance efficiency in the import workflow.
- Coordinated daily transfer shipments with proper documentation logs.
- Partnered with logistics department to discuss and remedy internal and external issues dealing with import and export operations.
- Completed accurate US customs filings with secure communications.
- Oversaw management of inbound cargo logistics.
- Drove continuous performance improvement to import functions and metrics.
Education
Life Curriculum - Landmark Forum, Advance Course, Self Expression & Leadership Program, Introduction Leadership Program, Communication Program: Access Power
Landmark Education
Los Angeles, CA02-2016
High School Diploma -
Dorsey High School
Los Angeles, CA06-1988
Some College (No Degree) - Business Management Courses
El Camino College
Torrance, CASkills
- Ground, air, rail, and ocean sales
- Domestic and international routing
- Ocean drayage and project cargo
- Decades of Know How Experience
- Business development
- Customer relationship management
- Freight logistics
- CRM software
- Supply chain coordination
- Contract negotiation
- Team collaboration
- Problem solving
- Effective communication
- Strategic planning
- Adaptability
- Relationship building
- Marketing initiatives
- Persuasive selling
- Compelling presentation skills
- Exhibit and trade show planning
- Service paradigm
- Sales planning
- Client development
- Customer needs assessments
- Trade show participation
- Pipeline management
- Business networking
- Value-based selling
References
Available Upon Request
Timeline
Hybrid Sales Executive
Integrity Cargo Solutions
01.2022 - Current
Business Development Executive
Prime Transport
01.2020 - 01.2022
Freight Specialist
Target Freight Management
01.2018 - 01.2020
Operations Manager
Fajardo Trucking
01.2016 - 01.2018
Air Import Manager
Franco Vago
01.2012 - 01.2016
Life Curriculum - Landmark Forum, Advance Course, Self Expression & Leadership Program, Introduction Leadership Program, Communication Program: Access Power
Landmark Education
High School Diploma -
Dorsey High School
Some College (No Degree) - Business Management Courses
El Camino College