John Board
Las Vegas
Summary
Driven to excel, I leveraged my strong work ethic and exceptional customer service skills at companies like Amazon, enhancing satisfaction and efficiency. Adept in packaging and relationship building, I consistently met goals, contributing to a 100% customer satisfaction rate by ensuring accurate and timely deliveries. My proactive approach and ability to thrive under pressure set me apart. I eventually took the step to start my own business in mobile detailing. Where I learned my drive to succeed as a man and to make a difference in whatever I'm doing. I've learned that it's best to find a company and career rather then just another job.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Fanatics
09.2024 - Current
- Picked all components correctly to ensure customer satisfaction
- Set and aligned components for "Made To Order" jerseys
- Followed safety and 6 sided checks to ensure the product will meet consumer and company standards
- Packaged, labeled and shipped to customers for a fast delivery.
Detail Technician
Dent Wizard
08.2023 - 05.2024
- · Interact and improve guests experience at the dealership
- Collaborated with team members for seamless service delivery, ensuring optimal workflow and productivity.
- Enhanced vehicle appearance by performing thorough detailing and cleaning tasks.
- Reduced client complaints by consistently meeting or exceeding quality standards in all completed work.
- · Perform exterior details and interior touch ups on all “New” GMC,Mazda, and Honda
- · Perform full interior/exterior detail on all Honda and Mazda “Used” cars
Door-to-Door Sales Representative
Verizon Enterprise
02.2023 - 09.2023
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Guest Room Attendant
MGM Grand
11.2021 - 01.2023
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Inspected rooms to confirm adherence to department standards.
Warehouse Worker
Amazon
03.2021 - 11.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- · Made sure each product ended up in its correct packaging and area for the customer be satisfied 100% of the time.
Customer Service Representative
RDI Corporation
07.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- · Sales liaison for all new and existing members to clarify any potential upgrades, and pinpoint case-by-case benefiting package information and research every presented sale opportunity to provide upgrade options.
Education
Basic Academy of International Studies
Henderson, NVSkills
- Customer service
- High work ethic
- Drive to succeed
- Best for business attitude
- Communication
- Relationship builder
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
Timeline
Warehouse Worker
Fanatics
09.2024 - Current
Detail Technician
Dent Wizard
08.2023 - 05.2024
Door-to-Door Sales Representative
Verizon Enterprise
02.2023 - 09.2023
Guest Room Attendant
MGM Grand
11.2021 - 01.2023
Warehouse Worker
Amazon
03.2021 - 11.2021
Customer Service Representative
RDI Corporation
07.2020 - 12.2020
Basic Academy of International Studies