John Boeggeman
Issaquah,WA
Summary
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Concierge
Hyatt Regency
Bellevue, WA
05.2023 - Current
- Greeted guests and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, sightseeing tours, and transportation.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Responded promptly to all guest inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Guest Services Manager
Hilton
Issaquah, WA
09.2022 - 05.2023
- Monitored customer satisfaction levels through surveys, guest comments and feedback.
- Organized and supervised the daily activities of front desk staff to ensure efficient operations.
- Maintained accurate records of guest preferences, bookings and cancellations.
- Resolved customer complaints promptly and professionally while ensuring a high level of customer satisfaction.
Manager on Duty
Bellevue Club Hotel
Bellevue, WA
02.2022 - 09.2022
- Provided guidance and support to team members when needed.
- Resolved customer complaints in a professional manner.
- Investigated incidents reported by customers or staff members.
- Interacted with customers regularly to ensure their needs were met.
- Monitored employee productivity to provide constructive feedback and coaching.
Front Desk Agent
Bellevue Club Hotel
Bellevue, WA
09.2021 - 02.2022
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
Education
High School Diploma -
Juanita High School
Kirkland, WA06-2017
Skills
- Guest reservation management
- Customer Service
- Telephone Etiquette
- Conflict resolution expertise
- Effective problem solving
- Management interaction
- Exceptional communication
- Training and mentoring
Timeline
Concierge
Hyatt Regency
05.2023 - Current
Guest Services Manager
Hilton
09.2022 - 05.2023
Manager on Duty
Bellevue Club Hotel
02.2022 - 09.2022
Front Desk Agent
Bellevue Club Hotel
09.2021 - 02.2022
High School Diploma -
Juanita High School