John Borders
Lake Havasu City,AZ
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Taking pride in providing the best service for the customer/client and also for my leadership team. I am very adaptable and edgar to learn about products, procedures, and methods to succeed. I have an outgoing personality that makes me easy to get along with and easy to mold into most rolls of employment.
Overview
28
28
years of professional experience
Work History
Manager
Jum-Pawn-It ( AJL Exchange )
Lake Havasu City, AZ
08.2016 - Current
- Set store goals for the week, month, and year.
- Manage employee training and guide them to succeed.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Make schedules for employees for the month.
- Maintain a relationship with customers and manage customer expectations of both the store and staff.
- Handling all aspects of customer needs, as well as maintaining a high level of professionalism.
- Writing short-term loans, buying various items, and helping customers with their current loans.
- Evaluating values of a huge assortment of various items.
- Handling customers in a professional fashion, regardless of the type of customer or their mood.
- Provide a high level of respect for customers' items and a high level of trust with customers.
- Handling large amounts of cash.
- Attending manager meetings on a weekly, monthly, and quarterly basis.
- Holding a staff meeting on a monthly basis.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Drive sales through the tools we have to use, as well as using social media.
- Continuous learning of older and newer products that we encounter.
- Staying on top of trends and training staff to stay on top of trends.
- Maintain a high level of professionalism of myself, my staff, and my store.
Product Specialist
Anderson Toyota
Lake Havasu City, AZ
08.2015 - 08.2016
- Had extensive training in Toyota products.
- Was the first person a customer interacted with when they came onto the lot.
- Greeting customers, introducing myself, and determining the customer's needs.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Sitting with the customer and discussing their exact wants and needs.
- Going over the customer trade vehicle and writing a trade appraisal of their vehicle.
- Provide a top-notch experience.
- Show customers various products and help them decide which is best for them.
- Take customers on test drives.
- Give the customer a brief explanation of the vehicle.
- Work with the sales manager and customer to close the deal.
- Give the customer a short tour of the dealership, offer a beverage, and introduce them to the service department team.
- Introduce the customer to the finance team.
- Wash, detail, gas up, and make sure the vehicle is ready for delivery.
- Give the customer a full introduction and tutorial of their new vehicle.
- During our downtime, we would use the tools provided to make calls and email customers.
- Worked in the internet department, making calls, sending emails, and using live chat to bring in new deals or assist customers in upcoming purchases.
Supervisor of Operations
Jum-Pawn-It ( AJL Exchange )
Lake Havasu City, AZ
02.2014 - 08.2015
- Help customers with short-term loans.
- Buying various items.
- Cash handling.
- Train staff and provide them with the tools needed to succeed.
- Ensured compliance with all applicable laws, regulations, and standards.
- Work with manager to accomplish daily, weekly, and monthly tasks.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Provided training and guidance to team members on operational procedures and best practices.
- Organize inventory both on the sales floor and in the backroom, where loans, buys, and layaways are stored.
- Uphold and maintain a high level of professionalism.
- Continuous learning of products.
- Create relationships with customers
Assistant Store Manager
Ez Money Pawn
Phoenix, AZ
02.2008 - 12.2013
- Put a wide variety of products on eBay, tested items, and cleaned items to get them ready to ship.
- Wrote short-term loans for customers.
- Buy items from customers.
- Train new staff on procedures, policies, and how to use the tools we provided.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Implemented the use of social media and other platforms to move product and create sales at a faster rate.
- Worked side by side with the manager of the store, along with other stores, to train staff, move products, and organize several stores.
- Kept track of personal goals and helped staff with their goals to help ensure success.
A/C Installer
Various
Phoenix, AZ
01.1997 - 01.2008
- Installed new air conditioning units in homes according to manufacturer specifications.
- Determined the correct size of air conditioners needed for customer's homes based on square footage calculations.
- Cleaned evaporator coils using specialized tools and chemicals to restore optimal performance levels.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Installation of ductwork, flex, roof jacks, and other products needed to complete the tasks.
- Putting together ductwork and light welding.
- Welding with a MIG welder, brazing copper.
- Installation of A/C units and installing thermostats.
- Reading blueprints and setting a plan to install.
- Upholding all safety standards and procedures.
- Interacting with homeowners and providing a high level of customer service and professionalism.
- Training new team members in all forms of installation, customer service, and safety.
Education
General Mechanics
MMI
Phoenix, AZ08-2006
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05-1994
Skills
- Workforce Management
- Staff Development
- Marketing
- Performance Management
- Policy Implementation
- Financial Management
- Customer service specialist
- Strong work ethic
- Common sense
- Negotiation
- Problem solving
- Time Management
Affiliations
- Enjoy camping
- Very into older cars/trucks etc.
- Enjoy firearms and second amendment activites
- Watching sports
- Enjoy desert activities
- Spending time on the beach
- Enjoy getting to know people and meeting new people
Timeline
Manager
Jum-Pawn-It ( AJL Exchange )
08.2016 - Current
Product Specialist
Anderson Toyota
08.2015 - 08.2016
Supervisor of Operations
Jum-Pawn-It ( AJL Exchange )
02.2014 - 08.2015
Assistant Store Manager
Ez Money Pawn
02.2008 - 12.2013
A/C Installer
Various
01.1997 - 01.2008
General Mechanics
MMI
High School Diploma -
Lake Havasu High School
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