Lindsay Fraser
Mathis,TX
Summary
Extensive experience in accounting, computer technology, social media, resource management, advertisement, customer liaison, program management, scheduling, maintenance management, inventory management and clerical work. 25 Years of experience in computer technology, clerical and inventory management. 20 Years of experience customer service. 6 Years of experience in automotive repair. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Responsible Manager brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Delivery Driver
Pizza Hut (Ayvaz Pizza)
03.2024 - Current
- Provide restaurant to door food delivery per customer instructions
- Fry cook
- Answer questions as needed
- Receive and process payments via electronic methods/credit card/check/cash
- Access customer information via company specific online platform.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Mechanic/State Inspector
Sergio's Auto Repair
05.2019 - Current
- Conducting Texas state safety inspection on vehicles as per state assigned regulations, entering inspection into DPS database, conveying any deficiencies needed to be rectified to responsible party, and deciding on a course for repairing said deficiencies
- Liaise with customers via social media (Yelp! Facebook) to improve communication between shop personal
- Implement digital invoice system via credit card processing system
- Upgrade information system to streamline customer service and improve service time.
- Inspected and tested equipment to locate worn and damaged parts.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Streamlined repair processes by maintaining well-organized and clean workspace, contributing to increased productivity.
- Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
- Played instrumental role in reducing risk exposure for state government through diligent adherence to established protocols during inspections conducted throughout various sectors.
Security Systems Installer
Self Employed
03.2021 - Current
- Install wireless surveillance and doorbell cameras
- Assist customers with account creation and payments
- Analyze information from system to optimize video output per customer requirements
- Access customer information via company specific online platform.
- Streamlined installation processes for increased efficiency and reduced downtime.
- Managed inventory of tools, equipment, and materials needed for successful installations in various settings efficiently.
- Established strong relationships with vendors, suppliers, and contractors for improved collaboration during projects.
- Conducted comprehensive testing of installed systems to verify functionality and performance standards were met.
- Improved system reliability by identifying potential issues and proactively implementing corrective measures.
- Responded to maintenance calls and troubleshot devices.
- Demonstrated features and functionality of alarm systems to customers.
Delivery Driver
Door Dash
04.2024 - Current
- Provide delivery of various items to customer specified locations
- Liaise with customers to provide correct items when shopping for them and if needed find adequate substitute
- Liaise with customers to answer questions and rectify problems.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Administration/Receptionist
State Farm Insurance- Amy Howington
06.2018 - 07.2021
- Receive and process payments via electronic methods/credit card/check/cash
- Access customer information via company specific online platform.
- Managed office supply inventory, keeping supplies well-stocked while controlling expenses.
- Prepared reports and presentations for meetings, contributing to informed decision-making within organization.
- Increased workplace safety through regular inspections of office equipment and taking timely action for repair or replacement.
- Implemented new organizational systems for improved document management and increased efficiency.
Administration/ Operations Officer- Volunteer
NSW State Emergency Service
02.2012 - 02.2018
- Field Team Member- Storm damage, Flood boat, Chainsaw, Road Crash Rescue
- Maintain personnel records for volunteers using basic office techniques
- Responsible for preparation and dispatch of departmental correspondence
- Provide clerical assistance to SES Management when necessary
- Handling accounts and finances for Glengarry Unit
- Inventory of personal protective equipment, and vehicles, maintaining equipment
- Should a event occur, I would be responsible for management of onsite Operations Center, which includes taking calls from residents/businesses who need assistance or have questions, monitoring Request for assistance system (BEACON), tasking teams to jobs, and maintaining and monitoring communications systems.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
Security Officer/ Event Staff
SMG- American Bank Arena
05.2005 - 06.2006
- Be able to answer customer questions immediately, giving direction and assistance as needed
- Deal with problems that may require immediate resolution
- Maintain Safe Environment for Customers and Staff before, during, and after events.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing safety of personnel while minimizing property damage or loss.
Radio Announcer
KSIX/ Eagle Creek Broadcasting
12.2000 - 08.2002
- Maintain federally mandated programming log during shift
- Answer listener calls and relay to show host listener topic.
- Built broadcast storylines to interest listeners and grow station audience.
- Managed schedule coordination for guest appearances on shows, ensuring smooth transitions between segments.
- Recorded and edited high-quality interviews and audio clips for broadcast.
- Developed strong relationships with advertisers, ensuring their satisfaction and securing repeat business.
- Managed news announcements and scripted quick headlines for breaking news events.
- Engaged audiences through witty banter and dynamic interactions with co-hosts, fostering an loyal listener base.
Customer Service Representative
UHAUL of Texas
10.2008 - 03.2009
- Interact with customers on personal level
- Answer customer questions in timely manner
- Assist customers with their concerns and alleviate fear of self-moving
- Maintain Security of Storage Facility and Customer Goods Stored On-Site
- Improve Customer Experience Through Personal Interaction and Communication
- Assist Customers in Choosing Products to Ease your Moving Process
- Manage Rental Truck Fleet.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Automotive Applied Technology, Associate in Applied Science -
Del Mar College
Corpus Christi, TX12.2019
Suspension/Driveline/Brake Specialist, Certificate Level I -
Del Mar College
Corpus Christi, TX12.2019
Automotive Applied Technology Level II, Certificate Level II -
Del Mar College
Corpus Christi, TX12.2019
Certificate II Business -
Leap Training Online
Corpus Christi, TX12.2015
Associate in Arts - Criminal Justice
Del Mar College
Corpus Christi, TX12.2008
Diploma of Completion - Grade 12
W.B. Ray High School
Corpus Christi, TX12.2000
Skills
- Time management
- Communication
- Customer Service
- Conflict Resolution
- Data Entry
- Typing
- Microsoft Office
- Adobe Applications
- Point of Sale Applications
- Valid Driver's License
- Problem-Solving
- Clean Driving Record
Certification
- Valid TX Driver's License- Class C
- Texas State Vehicle Safety Inspector
- Various short course qualifications (List available upon request)
References
- Sergio Jimenez, Owner/Proprietor, Sergio’s Auto Repair, Corpus Christi, TX, 361-888-8959, sergio_auto@yahoo.com
- John Graham, Instructor, Associate Professor, Criminal Justice, Del Mar College, jgraham@delmar.edu
Timeline
Delivery Driver
Door Dash
04.2024 - Current
Delivery Driver
Pizza Hut (Ayvaz Pizza)
03.2024 - Current
Security Systems Installer
Self Employed
03.2021 - Current
Mechanic/State Inspector
Sergio's Auto Repair
05.2019 - Current
Administration/Receptionist
State Farm Insurance- Amy Howington
06.2018 - 07.2021
Administration/ Operations Officer- Volunteer
NSW State Emergency Service
02.2012 - 02.2018
Customer Service Representative
UHAUL of Texas
10.2008 - 03.2009
Security Officer/ Event Staff
SMG- American Bank Arena
05.2005 - 06.2006
Radio Announcer
KSIX/ Eagle Creek Broadcasting
12.2000 - 08.2002
- Valid TX Driver's License- Class C
- Texas State Vehicle Safety Inspector
- Various short course qualifications (List available upon request)
Automotive Applied Technology, Associate in Applied Science -
Del Mar College
Suspension/Driveline/Brake Specialist, Certificate Level I -
Del Mar College
Automotive Applied Technology Level II, Certificate Level II -
Del Mar College
Certificate II Business -
Leap Training Online
Associate in Arts - Criminal Justice
Del Mar College
Diploma of Completion - Grade 12
W.B. Ray High School
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