John Botos
Cincinnati,OH
Summary
Accomplished Operations Leader with 24 years of telecommunications experience, driving revenue growth, enhancing productivity, and achieving cost efficiency. Proven ability to lead high-performing, cross-functional teams in the design, development, and launch of innovative solutions across diverse technical operations platforms, including Hybrid Fiber Coax (HFC), Ethernet, and Fiber Optic. Expertise in team leadership, training, and quality assurance management complements a strong talent for assessing operations, identifying challenges, and implementing effective improvement strategies. Results-oriented professional dedicated to delivering excellence in all aspects of operational management.
Overview
23
23
years of professional experience
Work History
Manager of Field Operations
Charter Communications
04.2019 - Current
- Responsible for overall fulfillment operations of the system locations from the node to the home across the NKY footprint in the MW South management area. Also, responsible for all operational activities within the Enterprise fiber organization with the FTVI team for the MW South management area.
- Provides direction and leadership, overseeing operations of installations, service, and maintenance with Vendor Companies to ensure compliance with Spectrum specifications and requirements. Manage fulfillment resources and contract labor relationships, coordinate with internal teams, and provide reports to Field Operations Management on activity and results.
- Manage installation and service to meet customer expectations, technical quality standards, employee productivity and company safety requirements for a team of five Supervisors and sixty-five technicians.
- Led 55 field technicians in delivering quality, on-time and cost-effective client objectives.
- Oversaw work of 58 personnel, with five direct reports.
Manager of Field Operations
Charter Communications
03.2014 - 04.2019
- Responsible for all operational activities within the commercial fiber organization by providing the technical and operational support for fiber optic and cell tower backhaul products for the Southern Ohio, Kentucky and Wisconsin markets
- Manage Three Supervisors and Thirty-two technicians who complete approximately 9,000 jobs per year across the SWO, WIS and KY footprint.
- Closely work with the TNO NOC in Texas for the monitoring and the Hub/CI NOC in Syracuse to help facilitate any commercial fiber outages.
- Maintaining a 5.7 hours MTTR (Mean Time To Repair) for fiber outages for the SWO, KY and WIS markets compared to the Enterprise average of 8.7 hours.
- Helped lead the enterprise commercial engineering migration and convergence of commercial networks (CEN/CAREN) edge routing network and metro optical transport networks in the South MDW area.
- Collaborate closely with Commercial Project Management, Construction, Commercial Engineering and Hub groups to meet installation and service timeframes
- Communicate with senior executives, VIP clients, vendors and stakeholders, including building relationships with management and technical experts to ensure overall performance excellence
- Standardize regional operation processes and performance management strategies through research, development and implementation of new techniques and tools
- Developed and launched an enterprise wide Tech progression program to promote growth and advancement within the Technical Operations Fiber Services team.
Supervisor, Fiber Technical Operations
Charter Communications
10.2010 - 03.2014
- Provided direction and leadership for commercial field engineers which included managing all fiber optic, enterprise wireless and Commercial voice projects for the SWO and KY markets.
- Responsible for the installation of the first Cell Tower Backhaul projects for Cincinnati market.
- Completed a Cell Tower migration project of approximately 120 towers in less than 3 months with no delays or outages.
- Ensured proper procedures and Hub fiber jumper installation best practices were followed to establish a clean, consistent, and professional head-end and hub sites for the SWO and KY markets.
- Partnered with leaders of other functioning groups (NOC, Construction, Engineering, etc) to successfully meet business objectives.
- Developed an Operations guide that includes policies, procedures, project tasks and detailed information of CPE equipment for Business Fiber Services that shared and implemented across the Midwest region.
- Won 2012 Fiber Services Supervisor of the Year for the Midwest region.
Supervisor, Tier 3 Business Services
Charter Communications
07.2007 - 10.2010
- Provided 24x7 network monitoring and technical support to all broadband and fiber optic business customers in the Cincinnati and Dayton markets using tools such as Eventrak (Remedy) and What’s up Gold.
- Lead team of 15 network engineers and a systems administrator responsible for proactive monitoring of customer networks that include routers, switches, VPN and firewall appliances and dispatched resources based on issue/outage.
- Maintained a 98% service level rate and less than 2% abandon rate
Network Support Specialist
Charter Communications
09.2002 - 07.2007
- Provide 24x7 network and technical tier 3 support to all broadband and fiber optic customers in the Cincinnati and Dayton markets which included HFC, enterprise wireless, hospitality, BCP, VPN, DIA and 2PP fiber.
- Communicate and dispatch resources based on troubleshooting matrix.
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Won Technical Achievement award for excellence in support business customers in 2006
Education
BBA - Information Systems
University of Cincinnati
Cincinnati, OH05.2001
Skills
- Operations management
- Asset management
- Workforce planning
- Workflow planning
- Schedule oversight
- Technical leadership
- Team building
- Operational planning
- Team supervision
Timeline
Manager of Field Operations
Charter Communications
04.2019 - Current
Manager of Field Operations
Charter Communications
03.2014 - 04.2019
Supervisor, Fiber Technical Operations
Charter Communications
10.2010 - 03.2014
Supervisor, Tier 3 Business Services
Charter Communications
07.2007 - 10.2010
Network Support Specialist
Charter Communications
09.2002 - 07.2007
BBA - Information Systems
University of Cincinnati