John Bowan
Whitehall,NY
Summary
Results-driven operations professional with robust experience in equipment management and production processes. Strong focus on teamwork and adaptability, excelling in fast-paced environments. Skilled in troubleshooting, quality control, and safety compliance. Dependable and flexible, consistently meeting and exceeding operational goals.
Overview
15
15
years of professional experience
Work History
Assistant Operator
Finch Paper LLC
06.2021 - 07.2024
- Tested chemicals, Recorded data from motors and readouts, reset valves, and monitor torque
Machine Operator
Champlain Stone
06.2019 - 10.2019
- Maintenance
- Maintained loaders and machine tools
- Repaired Machine tools and hand tools
- Operated a Lockman Wire Saw for breaking down stone
- Operated a Clark fork lift and a CAT908 loader
- Maintained, cleaned, and stocked the maintenance garage
Butcher
Champlain Beef
03.2018 - 06.2019
- Perform a variety of tasks that require manual material handling and the use of hand tools, knives, machinery and equipment while processing, packaging and shipping beef products
- Adhere to all workplace safety practices to reduce the risk of incident
Non Emergency Medical Transportation Driver
Adirondack Care Transportation
01.2017 - 01.2018
- Efficiently collected and transported various passengers and individuals from their pick up points to their respective destinations with complete safety
- Assisted clients in and out of vehicle
- Maintained daily logs of scheduled appointments
- Inspected and monitored vehicle on a daily basis by checking oil level, tires and battery
- Communicated with the company's dispatcher daily
- Followed appropriate procedures for handling disabled and senior clients
Assembler
Angiodynamics
01.2016 - 01.2017
- Followed all safety protocols, worked as a team member on the production line
- Handled the setup, running, tear-down, and clean-up of print machines
Billing Support Agent
CCBill
01.2015 - 01.2015
- Answered calls, emails, and LiveChats
- Assisted in the regaining and in cancellation of subscriptions
- Advised customers in the billing terms, expiration dates and dates of re-bill
- Troubleshot video issues and advised customers on steps to resolve issues
- Reported any issues that were a violation of the Acceptable Use Policy
Technical Support Representative
ASAP
01.2013 - 01.2014
- Business Specialist
- Handled the technical support issues for AT&T Business customers
- Trouble shooting of internet business TV and VoIP (telephone over internet issues)
- Tested, diagnosed and repaired network issues
- Scheduled appointment of an on-site technician visit if necessary
- Handled billing changes, questions and assisted with taking VoIP payments when needed
- Added additional service aspects including increasing of speed packages and monitored the order processing through the network, confirmed completion and delivery of new service to the customer
Apprentice Electrician
CSI
01.2012 - 01.2013
- Job duties were as follows: Cut and bend conduit, take measurements for strut supports and conduit, install bond bushings and ground wires, organize gang boxes and shark cages, cut and install wire ways
- Tools I have trained and worked with: Hand bender,555, pipe cutters, jig saw, box saw
Technical Support Representative
Volt
01.2011 - 01.2012
- Technical support for AT&T U-verse accounts including television, high speed internet and voice over ip
- Assisted customers in self installation set up
- Trouble shooting connection issues, signal degradation issues and line noise issues
- Also handled some billing and credit concerns
Network Operations Specialist
AeroTech
01.2010 - 01.2011
- Monitored multiple customer networks for alerts
- Low level customer technical support including resetting hardware and soft resets remotely
- Head to head testing with field technicians and performed carrier testing of full range circuits
Education
Certificate of Technical Studies - Mechanics
Pioneer Vo-tech
Ponca City, OK05-2001
Bachelors Degree - Information Technology
University of Phoenix Online
Phoenix, AZ01.2025
Associates Degree - Computer Science
Northern Oklahoma College
Tonkawa, OK01.1996
Bachelor of Science - Engineering
DeVry University
06-2026
Skills
- Calipers
- Manufacturing
- Machine Operator
- Power tools
- Packaging
- Assembly
- Forklift
- Workplace safety
Timeline
Assistant Operator
Finch Paper LLC
06.2021 - 07.2024
Machine Operator
Champlain Stone
06.2019 - 10.2019
Butcher
Champlain Beef
03.2018 - 06.2019
Non Emergency Medical Transportation Driver
Adirondack Care Transportation
01.2017 - 01.2018
Assembler
Angiodynamics
01.2016 - 01.2017
Billing Support Agent
CCBill
01.2015 - 01.2015
Technical Support Representative
ASAP
01.2013 - 01.2014
Apprentice Electrician
CSI
01.2012 - 01.2013
Technical Support Representative
Volt
01.2011 - 01.2012
Network Operations Specialist
AeroTech
01.2010 - 01.2011
Bachelors Degree - Information Technology
University of Phoenix Online
Associates Degree - Computer Science
Northern Oklahoma College
Certificate of Technical Studies - Mechanics
Pioneer Vo-tech
Bachelor of Science - Engineering
DeVry University
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