John Bowers
Alpharetta,GA
Summary
Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Overview
31
31
years of professional experience
Work History
Residential Home Supervisor
Rosewood Services
09.2020 - 09.2023
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Scheduled fun social and recreational activities for residents.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Corporate Security Supervisor
G4S Secure Solutions/Securitas/MPI Protective
05.2014 - 09.2023
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Responded swiftly to security incidents and effectively resolved security issues.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Established and maintained close working relationships with local law enforcement officers.
- Coordinated with IT personnel regarding security of digital assets and information systems.
Senior Systems Engineer
Kansas Department Of Corrections
09.2011 - 03.2015
- Volunteered for Special Operations Response Team and was trained by Kansas Highway Patrol as a Crisis Negotiator
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Created user accounts and assigned permissions.
Mental Health Technician
Larned State Hospital
12.2010 - 09.2011
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Technical Support Consultant
LXE
11.1996 - 04.2010
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Diagnosed and troubleshot hardware, software and network issues.
Electronics Technician
US Navy
04.1992 - 09.1996
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Assembled, tested and maintained components and systems for high-performing electronics.
- Managed reactive repairs and emergency maintenance for varied electronic devices.
- Led preventative maintenance and inspections to limit electrical issues.
Education
High School Diploma -
South Lakes High School
Reston, VA06.1989
Skills
- Schedule Maintenance
- Law Enforcement Support
- Defensive Tactics
- First Responder Experience
- Emergency Response
- Law Enforcement Assistance
- Team leadership
- Incident management
- Threat assessment
- Physical security
- Access control
- Security management
- Report writing
- Crisis management
- Conflict resolution
- Surveillance systems
- Attention to detail
- Problem solving
- Alarm systems
- Security audits
- CCTV monitoring
- Interpersonal skills
- Computer literacy
- Skilled in Conflict Resolution
- Staffing and Scheduling
- AED Training
- Firearms Training
- Security Personnel Training
Timeline
Residential Home Supervisor
Rosewood Services
09.2020 - 09.2023
Corporate Security Supervisor
G4S Secure Solutions/Securitas/MPI Protective
05.2014 - 09.2023
Senior Systems Engineer
Kansas Department Of Corrections
09.2011 - 03.2015
Mental Health Technician
Larned State Hospital
12.2010 - 09.2011
Technical Support Consultant
LXE
11.1996 - 04.2010
Electronics Technician
US Navy
04.1992 - 09.1996
High School Diploma -
South Lakes High School
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