John Boyle
New Freedom
Summary
Results-driven service operations manager with expertise in process improvement, equipment maintenance, and compliance training. Proven ability to enhance service delivery and optimize scheduling for maximum efficiency.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Service/Operations Manager, Customer Experience
F.A.O'Toole Office and Industial Systems
Hunt Valley
01.2020 - Current
- Managed daily service operations for office and industrial systems.
- Oversaw scheduling and dispatching of service technicians to optimize efficiency.
- Coordinated maintenance schedules, improving equipment reliability and minimizing downtime.
- Implemented process improvements, streamlining operations and enhancing service delivery.
- Trained staff on safety protocols and service procedures to ensure compliance.
- Resolved customer inquiries regarding service issues, ensuring timely responses and high satisfaction.
- Monitored staff performance to maintain adherence to company policies.
- Scheduled employee work hours based on business needs and operational demands.
Assistant Service Manager
F.A.O'Toole Office and Industrial Systems
Hunt Valley
01.1995 - 01.2020
- Managed daily service operations for office and industrial systems.
- Resolved customer inquiries and delivered technical support, enhancing customer satisfaction.
- Diagnosed issues and executed repairs on malfunctioning systems.
- Provided on-site support for service inquiries and concerns, ensuring timely resolution.
- Utilized diagnostic tools to evaluate system performance and enhance functionality.
- Ensured compliance with industry standards during installations and services.
- Maintained accurate records of service calls, installations, and repairs to support operational efficiency.
Service Technician
F.A.O'Toole Office and Industrial Systems
Hunt Valley
12.1985 - 01.1995
- Installed equipment per specifications and safety protocols.
- Conducted regular maintenance on systems and components, enhancing reliability and performance.
- Repaired equipment with new parts, minimizing downtime by efficiently replacing inoperable items.
- Maintained accurate documentation of installation activities, ensuring compliance and facilitating audits.
Plumbing Apprentice
Bush Plumbing and Heating
Baltimore
01.1982 - 12.1985
- Installed and repaired plumbing fixtures, including sinks, toilets, showers, and bathtubs.
- Supported maintenance and repair of residential and commercial plumbing systems.
- Utilized hand and power tools for pipe cutting, fitting, and assembly tasks.
- Assisted with pipefitting activities, such as threading pipes and soldering joints.
- Operated tools like hand saws, pipe cutters, and drills daily to ensure efficient operations.
- Collaborated with experienced plumbers to enhance installation processes.
- Engaged in troubleshooting plumbing issues to ensure optimal functionality.
Roofing/Siding Installer
Emerald Roofing
Reisterstown
05.1980 - 01.1982
- Repaired roofs by replacing damaged shingles, shakes, or tiles, enhancing overall roof integrity.
- Installed roofing materials using hand tools and equipment to ensure durable and weather-resistant roofs.
- Removed old roofing layers to facilitate efficient repair or replacement of roofs.
- Loaded and unloaded roofing materials from vehicles and trailers.
Education
High School Diploma -
Franklin Senior High
Reisterstown, MD05-1980
Skills
- Customer relationship management
- Operations management
- Process improvement
- Scheduling and dispatching
- Regulatory training
- Equipment maintenance
Certification
- OSHA 360 30hr general construction
- Fork Lift and Aerial Lift Certified
- Factory Trained on Kardex/Remstar Equipment
Timeline
Service/Operations Manager, Customer Experience
F.A.O'Toole Office and Industial Systems
01.2020 - Current
Assistant Service Manager
F.A.O'Toole Office and Industrial Systems
01.1995 - 01.2020
Service Technician
F.A.O'Toole Office and Industrial Systems
12.1985 - 01.1995
Plumbing Apprentice
Bush Plumbing and Heating
01.1982 - 12.1985
Roofing/Siding Installer
Emerald Roofing
05.1980 - 01.1982
High School Diploma -
Franklin Senior High