Summary
Overview
Work History
Education
Skills
Timeline
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John Braitsch

Manchester,MD

Summary

Accomplished leader with extensive experience in retail and healthcare management, notably at Walmart and Fresenius Medical Care Holdings Inc. Excelled in enhancing customer satisfaction, streamlining distribution processes, and fostering team growth. Skilled in visual merchandising and effective leadership, achieving significant improvements in operational efficiency and employee development. Demonstrates a strong commitment to exceeding employer expectations through innovative solutions and strategic decision-making.

Overview

44
44
years of professional experience

Work History

Retail Manager

Walmart
07.2016 - 03.2025
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Trained and developed new employees for ease of transition into team.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Distributor/Agent

Washington Post Company
03.1981 - 09.2002
  • Streamlined distribution processes for improved efficiency and reduced delivery times.
  • Increased customer satisfaction by providing exceptional service and support to contracted delivery personnel.
  • Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
  • Improved delivery schedules by optimizing routes, minimizing delays and enhancing customer satisfaction.
  • Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.

Regional Operations Manager

Fresenius Medical Care Holdings Inc.
04.2007 - 06.2015
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Enhanced patient satisfaction through effective communication with nursing staff, as well as dialysis technicians to ensure proper disinfecting policies and procedures are completed as scheduled.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Developed processes to save on costs and prevent losses.
  • Managed a team of diverse technicians, fostering a positive work environment that encouraged collaboration and professional growth.
  • Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
  • Devised and executed training plans for new and existing staff to support flawless dialysis treatments to patients in need.
  • Analyzed performance metrics to identify areas for improvement and implement necessary changes.
  • Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Enforced compliance to meet OSHA, local state, and federal regulations and company standards.

Distribution Manager

Carroll County Times/Landmark
06.2001 - 04.2007
  • Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
  • Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
  • Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
  • Optimized distribution processes by implementing efficient inventory management systems.

Education

South Carroll High School
Winfield, MD

Skills

  • Customer service
  • Cash management
  • Store operations
  • Complaint resolution
  • Visual merchandising
  • Team Training
  • Staff management
  • Employee scheduling
  • Customer service delivery
  • Decision-making
  • Effective leader

Timeline

Retail Manager

Walmart
07.2016 - 03.2025

Regional Operations Manager

Fresenius Medical Care Holdings Inc.
04.2007 - 06.2015

Distribution Manager

Carroll County Times/Landmark
06.2001 - 04.2007

Distributor/Agent

Washington Post Company
03.1981 - 09.2002

South Carroll High School

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John Braitsch