Overview
Work History
Timeline
JOHN BRANDHAGEN

JOHN BRANDHAGEN

Seattle,WA

Overview

28
28
years of professional experience

Work History

Fairfax Senior Global Azure Cloud Capacity Engineer

Ltimindtree LTD.
Bellevue, WA
03.2018 - 06.2024
  • Providing Government, Internal Microsoft Employees & Azure External customers with Virtual Machine Creation, Migration, Changing or adding products, Billing and Subscription and escalating issues to proper teams.

Technical Support Agent

Isomedia Inc.
Seattle, WA
09.2009 - Current
  • Company Overview: Business internet solutions provider since 1991.
  • Provide customer technical support for business grade DSL, server colocation, e-commerce solutions, web application hosting and dns services, wireless fiber internet, webhosting, email exchange 2010 eudora and VoIP phone services.
  • Acquire new clients and additional services for existing clients.
  • Business internet solutions provider since 1991.

On call Technician

Fix Flash/Geeks-on-site
Seattle, WA
02.2009 - Current
  • Company Overview: Nationwide tech support online and in home repair for Puget Sound, WA.
  • Network installation dns services website recovery and repair.
  • Setup, installation and repair of Window OS.
  • Troubleshooting and training for customers.
  • Dispatched to complete unfinished more complicated repairs.
  • Nationwide tech support online and in home repair for Puget Sound, WA.

Network Administration and IT Manager

All Star Textile
Seattle, WA
07.2005 - Current
  • Company Overview: Textile and fabric company servicing Seattle area since 1945.
  • Configure and Maintain Network and Internet Connections.
  • Build Configure Maintain and Setup Computers.
  • Purchasing and Installing All PC Components and Programs.
  • Textile and fabric company servicing Seattle area since 1945.

Customer Service Representative

HD Fowler Co
Bellevue, WA
10.2005 - 05.2006
  • Company Overview: Irrigation sales company.
  • Inside sales taking orders over the phone and service counter for irrigation products.
  • Conducted weekly inventory reconciliation.
  • Returned incorrect inventory to manufacturers.
  • Discussed options directly with customers to ensure proper services were provided.
  • Drove delivery vehicle for large irrigation orders.
  • Irrigation sales company.

Warehouse Operator

Mechanical Agents
Seattle, WA
01.2005 - 09.2005
  • Company Overview: Irrigation and plumbing company.
  • Inside sales taking orders over the phone and at service counter for plumbing products.
  • Drove delivery vehicle for plumbing orders.
  • Receiving and shipping plumbing products.
  • Irrigation and plumbing company.

Storage Manager/Customer Service Representative

U-haul International, Inc.
Seattle, WA
06.2001 - 11.2004
  • Company Overview: Public moving and storage company with customers throughout North America.
  • Handled all aspects of U-Haul customer service needs.
  • Managed incoming customer calls and outgoing customer callbacks.
  • Communicated directly with corporate managers for scheduling and staffing issues.
  • Trained employees.
  • Oversaw all storage related matters.
  • Public moving and storage company with customers throughout North America.

Verifier

Phenix Group
Seattle, WA
08.2000 - 04.2001
  • Company Overview: Background checking service company.
  • Conducted background checks on applicants for various employers.
  • Verified employment history and performed reference checks.
  • Conducted telephone interview of applicants.
  • Background checking service company.

Customer Satisfaction/Technical Support

Symantec Corporation
Eugene, OR
03.1997 - 03.1998
  • Company Overview: Worldwide computer software corporation.
  • Conducted 200+ per day outbound calls surveying customer product and service.
  • Provided technical support and escalated calls to appropriate department when necessary.
  • Lead for site wide festivities and company events.
  • Worldwide computer software corporation.

Timeline

Fairfax Senior Global Azure Cloud Capacity Engineer - Ltimindtree LTD.
03.2018 - 06.2024
Technical Support Agent - Isomedia Inc.
09.2009 - Current
On call Technician - Fix Flash/Geeks-on-site
02.2009 - Current
Customer Service Representative - HD Fowler Co
10.2005 - 05.2006
Network Administration and IT Manager - All Star Textile
07.2005 - Current
Warehouse Operator - Mechanical Agents
01.2005 - 09.2005
Storage Manager/Customer Service Representative - U-haul International, Inc.
06.2001 - 11.2004
Verifier - Phenix Group
08.2000 - 04.2001
Customer Satisfaction/Technical Support - Symantec Corporation
03.1997 - 03.1998

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JOHN BRANDHAGEN