John Breen
Boynton Beach,FL
Overview
17
17
years of professional experience
Work History
Front Desk Manager
First Services Residential
West Palm Beach, FL
10.2011 - 11.2018
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Managed answering calls, responding to emails
- Provided excellent customer service by addressing residents' inquiries promptly and professionally.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Ensured the front desk area was clean and presentable at all times.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude.
Sales Associate
curren volkswagon
Stratford, CT
11.2001 - 06.2010
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions,
- Developed trusting relationships with customers by making personal connections.
- Conducted product demonstrations to highlight features and benefits
- elected into VW sales Guild in 13 months a first
Education
Bachelor of Arts -
UCONN
Storrs, CT08-2002
Skills
- Customer service
- Product knowledge
- Relationship building
- Effective communication
- Time management
- Upselling techniques
- Email correspondence
- Sales training
- Reliable and punctual
- Listening skills
- Exceeds sales goals
Timeline
Front Desk Manager
First Services Residential
10.2011 - 11.2018
Sales Associate
curren volkswagon
11.2001 - 06.2010
Bachelor of Arts -
UCONN
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