John Brent
Phoenix,AZ
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Knowledgeable Adjuster with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures.
Hardworking employee enthusiastic about learning Adjusting field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Owner/Operator
John's Wholesale Auto
01.2022 - 10.2025
- Managed daily operations of Auto sales business, ensuring efficient workflow and customer satisfaction.
- Trained and mentored junior sales personal to enhance skills and improve service quality.
- Diagnosed and repaired a wide range of automabiles, maintaining high standards of workmanship.
- Developed customer relationships through effective communication, leading to repeat business and referrals.
- Implemented inventory management systems to streamline parts procurement and reduce costs.
- Conducted regular quality assurance checks to ensure compliance with industry standards and safety regulations.
- Analyzed service trends to identify areas for operational improvement and implement best practices.
- Oversaw financial management, including budgeting, pricing strategies, and expense tracking for profitability.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Operated with safety and skill to avoid accidents and delays.
Auto Sales/Owner
C&J auto Broker LLC
12.2016 - 12.2020
- Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process. Provided quotes and financing options to customers by understanding financial status and interest rates. Asked prospective customers open-ended questions to identify needs and desires for next auto purchase. Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service. Explained options and add-ons to increase customer knowledge and enhance profits per sale. Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices. Managed sales negotiations and financing options. Greeted customers at arrival to build positive relationships and discuss vehicles. Maintained up to date database of sales contacts and customer information.
- Developed and implemented operational strategies to enhance customer satisfaction and retention.
- Directed daily operations, ensuring compliance with industry regulations and standards.
Estimator Project Manager
Innovative Foundation Solutions
01.2016 - 12.2016
- Analyzed project specifications to develop accurate cost estimates for foundation solutions.
- Collaborated with engineers and project managers to ensure alignment on scope and budget constraints.
- Conduct thorough inspections of foundations, crawlspaces, and basements to identify potential issues. Document findings with detailed photographs and reports to ensure accurate assessments. Develop and recommend appropriate repair solutions to address identified problems effectively.
Heavy Equipment Operator
Clark and Sons
02.2015 - 01.2016
- Expertly operate a variety of heavy equipment for tasks such as road grading, trench digging, and lot clearing. Perform subgrade preparation and execute water main and sewer repairs with precision. Ensure compliance with safety standards and project specifications.
- Conducted routine inspections and maintenance on equipment to ensure optimal performance and safety compliance.
- Collaborated with team members to execute site plans, maintaining clear communication throughout project phases.
CCTV Operator
Eversons Econo Vac
01.2014 - 02.2015
- Maintain and manage company vehicles and onboard electrical equipment to ensure optimal functionality. Regularly update and troubleshoot computer systems to support operational efficiency. Clean, repair, and maintain CCTV cameras and motorized equipment to ensure reliable performance.
- Conducted regular inspections of CCTV equipment for optimal performance.
Auto Estimator
SCA Appraisals
09.2011 - 09.2012
- Scope wrecked vehicles collect needed paperwork associated with incident that caused damages compile proper photos needed send off to adjuster for completion.
- Analyzed property data to generate accurate cost estimates for various appraisal projects.
- Collaborated with appraisers to validate findings and ensure compliance with industry standards.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
Manager
Farmers Insurance
12.2010 - 12.2011
- Creates and maintains prospect and suspect lists Request referrals from existing client base and respond to the referrals quickly and effectively Pre-qualifies insurance prospects for insurability and quality of risk Identifies the client's insurance needs, gaps in coverage, and loss exposures insurable and uninsurable Obtains accurate information from the prospects; including completing applications, supplemental questionnaires, risk surveys, and other related documentation in order to provide complete, comprehensive submissions Designs insurance programs and recommends insurance coverage to client's Meets agency standards for account receivables Participates in community activities Reviews client's insurance programs annually and makes recommendations Accurately documents client files and electronic files as to coverage discussions, quotes, declination, and coverage change or declined Maintain a concern for timeliness and completeness when interacting with client's, agency, and company personnel to minimize potentials for error or omission claims Follow agency Standard of Excellence and Best Practices procedures for processing and preparation of customer correspondence, certificates of insurance, binders, cancellation requests, insurance I.D Cards, and internal correspondence as requested ensuring that activities and follow-ups are set and the client file in the agency management systems is updated and consistent with the paper file.
Heavy Equipment operator/Foreman
Aztec Construction
07.1992 - 09.2010
- Run and maintain underground utility crew Maintain paper work for job sites Read understand and build from blue prints Set up and use eye levels, laser, pipe laser and theodolite Run toolbox Safety meetings Attend pre-cons and weekly progress meetings Maintained operator logs, forms and records in accordance with company policies and DOT regulations Shaped and build roads using large construction equipment Perform operations of heavy equipment Manage safety and maintenance procedures on equipment and machinery Clean equipment on a scheduled basis Excavate land surfaces with graders Gather dirt and waste from job sites and fill trucks for transportation Clean asphalt for construction work in progress Maintain logs and records as required All types of underground utilities
- Operated bulldozers, excavators, and loaders for site preparation and material handling.
- Ensured compliance with safety regulations during equipment operation and site activities.
- Conducted routine maintenance checks on heavy machinery to ensure optimal performance.
- Collaborated with project managers to plan workflow and coordinate equipment usage effectively.
- Trained junior operators on proper equipment handling and safety protocols to enhance team efficiency.
- Monitored job sites for hazards, implementing corrective measures to maintain safe working conditions.
- Streamlined operational processes, reducing downtime through proactive maintenance scheduling and planning.
Education
High School Diploma - High School
East High School
Cheyenne, WYNo Degree - Adjusting
IA Path
OnlineSkills
- Quality Management Systems
- Computer System
- Leadership
- Negotiation
- Loyal
- Innovative
- Construction Equipment
- Potential
- Troubleshooting
- Company Policies
- Knowledgeable
- Facilitate
- Asphalt
- Managing Administrative
- Regulatory Compliance
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Staffing
- Operations oversight
- Personnel management
- Inventory management
- Strategic planning
- Relationship management
- Human resources
- Operational reporting
- Human resource management
- DOT compliance
- Marketing strategy development
- Marketing expertise
- Business operations management
- Client relationship management
- Risk management
- Vendor negotiation
Accomplishments
- Xactimate certified
- Experience with CCC estimating and total loss software
- Claims Handling
- Auto Claims
- Negotiates and settles auto physical damage claims
- Appointment setting
- Auto Property Damage claims settlement
- Analytical and accurate decisions making
- Claims Adjusting
- Computer literate with proficiency
- Prior auto estimating training
- Adjuster license AZ (will get more as needed)
- Investigation Skills
- knowledge of market value
- Customer service
- Complete vehicle inspections
- determine total loss evaluations
- set clear expectations and timelines
- negotiation skills
- AZ, NM, TX, WY, MI all lines adjuster
- Field Property Mastery Certification
- Xactimate GOLD Training Certification
- LVL 1 CCC ONE CEERTIFICATION
- LVL 1 AUTO DAMAGE CERT
- Hail damage Certificate
- Flood Damage certification
- Allstate Auto How to Handle Advance Charges
- Allstate Auto Adjusting Tips
- Allstate Auto Estimates and No Connectivity
- The GOAT Steep Assist
- Allstate Auto Knowledge Library
- Allstate Auto - How to Change Labor and Tax Rates for Supplements
- Allstate Auto - Unrelated Prior Damage (UPD)
- Adjstrite Certification
Certification
- Az adjuster License
- AZ
- 2023-10 - 2027-10
Timeline
Owner/Operator
John's Wholesale Auto
01.2022 - 10.2025
Auto Sales/Owner
C&J auto Broker LLC
12.2016 - 12.2020
Estimator Project Manager
Innovative Foundation Solutions
01.2016 - 12.2016
Heavy Equipment Operator
Clark and Sons
02.2015 - 01.2016
CCTV Operator
Eversons Econo Vac
01.2014 - 02.2015
Auto Estimator
SCA Appraisals
09.2011 - 09.2012
Manager
Farmers Insurance
12.2010 - 12.2011
Heavy Equipment operator/Foreman
Aztec Construction
07.1992 - 09.2010
High School Diploma - High School
East High School
No Degree - Adjusting
IA Path