Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Bricker

Orient,OH

Summary

Dynamic Service Manager with a proven track record at Germain Hyundai, excelling in customer service management and conflict resolution. Enhanced operational efficiency through effective team leadership and training initiatives, consistently achieving high customer satisfaction. Skilled in utilizing scheduling software to optimize service delivery and foster strong client relationships.

Overview

10
10
years of professional experience

Work History

Service Manager

Germain Hyundai
05.2016 - Current
  • Supported service operations by learning and utilizing scheduling software to optimize team assignments.
  • Assisted in managing service requests, ensuring timely responses and customer satisfaction.
  • Collaborated with team members to streamline communication processes within the service department.
  • Gained proficiency in inventory management systems, tracking supplies for efficient service delivery.
  • Participated in training sessions to enhance knowledge of company policies and service standards.
  • Observed and documented best practices for handling customer inquiries and feedback effectively.
  • Contributed to maintaining a clean and organized workspace, promoting a safe environment for staff and clients.
  • Engaged in regular feedback sessions with senior staff to refine understanding of operational procedures.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

Service Advisor

Jeff Wyler Chevrolet
07.2015 - 04.2016
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated service appointments, ensuring efficient scheduling and resource allocation.
  • Analyzed customer feedback to identify areas for service improvement and enhanced satisfaction.
  • Developed strong relationships with clients, promoting loyalty and repeat business.
  • Mentored junior staff on best practices in customer interaction and service delivery.
  • Streamlined communication between departments to improve workflow efficiency and response times.
  • Implemented training programs for new hires, enhancing team performance and knowledge retention.
  • Led initiatives to optimize service processes, resulting in improved operational effectiveness.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Education

High School Diploma -

Hanover High School
Hanover, NH
06-1976

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Time management
  • Conflict resolution
  • Goal oriented
  • Workflow management
  • Team collaboration and leadership
  • Trustworthy and honest
  • Employee relations
  • Quality assurance
  • KPI monitoring

Timeline

Service Manager

Germain Hyundai
05.2016 - Current

Service Advisor

Jeff Wyler Chevrolet
07.2015 - 04.2016

High School Diploma -

Hanover High School

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