John Brown
San Francisco,CA
Summary
Results-driven Sea Logistics Manager with expertise in freight forwarding, supply chain management, and project management. Proven ability to enhance customer satisfaction and team performance, driving sustainable growth and service excellence.
Overview
25
25
years of professional experience
Work History
Sea Logistics Manager - Vinlog
Kuehne + Nagel
Brisbane, California
12.2022 - Current
- Optimized US West Coast beverage logistics team to achieve exceptional customer service standards.
- Drove customer engagement and retention through consistent, high-quality service delivery.
- Managed all sales activities via weekly meetings and regular individual check-ins.
- Collaborated with cross-functional teams to promote continuous service enhancement.
- Monitored process controls to ensure accurate customer and service data reporting for SME clients.
- Facilitated skill development and training programs to enhance team performance.
Ocean Export Supervisor
Kuehne + Nagel
Brisbane, California
09.2014 - 11.2022
- Led a team of dedicated export specialists running day-to-day operations for full container and LCL exports, with a diverse customer and cargo portfolio, ranging from Agri products, foodstuffs, perishable refrigerated cargo, hazardous cargo, bulk tankers and flexitanks, oversize project cargo, high tech, textiles, and consumer goods.
- Trained and mentored staff on export procedures, export customs compliance, and best practices.
- Negotiated competitive freight rates with ocean carriers and truckers to optimize cost savings.
- Collaborated with overseas offices to facilitate the successful onboarding of new business opportunities
Ocean Export Specialist
Kuehne + Nagel
Brisbane, California
09.2005 - 09.2014
- I was first introduced to U.S. export operations, where I ran the dried fruit and nut export operation, managing trucking, carrier booking, and ocean carrier allocation.
- I took the lead in multiple complex, diverse accounts and embraced the opportunity to learn from each new customer I was dealing with, from almond farmers and winemakers to Museum curators and NASA climate scientists
- I led our beverage logistics export program, operating bulk wine and spirits in Flexi tanks and ISOtanks to Europe, Asia and Australia, quickly growing Kuehne and Nagel's reputation in the beverage logistics sector by becoming a preferred partner of the top three wine producers in California.
Import Operations Specialist
Cma Cgm
Dublin, Ireland
03.2001 - 08.2004
- Oversaw scheduling and tracking of shipments to ensure timely arrivals.
- Guided customers regarding their orders, shipments, customs issues, and other related matters.
- Coordinated daily transfer shipments with proper documentation logs, running import manifests to customs before ship arrival.
- Liaising with carrier management, identifying and communicating any manifest issues, contract issues, and customer complaints.
Education
Diploma - Print Technology, Design And Business Management
Dublin Institute of Technology
Dublin, Ireland06-1998
Skills
- Freight forwarding expertise
- Supply chain management
- Leadership and collaboration
- Project management
- Customer-focused solutions
- Growth mindset
- Export compliance knowledge
- IMDG regulations knowledge
Affiliations
Volunteer : Golden Gate Anglers Casting Club (2022 - Present)
Timeline
Sea Logistics Manager - Vinlog
Kuehne + Nagel
12.2022 - Current
Ocean Export Supervisor
Kuehne + Nagel
09.2014 - 11.2022
Ocean Export Specialist
Kuehne + Nagel
09.2005 - 09.2014
Import Operations Specialist
Cma Cgm
03.2001 - 08.2004
Diploma - Print Technology, Design And Business Management
Dublin Institute of Technology