JOHN BROWN
Kaysville,UT
Summary
Customer support professional with over 10 years of experience in phone, chat, and email communication. Expertise in issue resolution, account troubleshooting, and delivering clear guidance. Recognized for empathy and active listening skills, ensuring a positive customer experience even in high-pressure situations. Seeking a remote support role with a stable organization.
Overview
13
13
years of professional experience
Work History
Voice-Over Artist / Content Creator
Self-Employed
04.2024 - Current
- Adobe Audition, Audacity, storytelling, character voice development, consistency, and delivery quality.
- Provided professional voice-over services for a variety of commercial projects, including radio spots, YouTube ads, social media promos, and explainer videos.
Customer & Partner Support
Cisco
, Remote
01.2022 - 01.2024
- Served as a primary point of contact for customer and partner inquiries, providing information, clarification, and support.
- Coordinated solutions between teams and ensured customers received timely, accurate assistance.
- Supported onboarding, training calls, and troubleshooting discussions.
Customer Engagement Support
Centrify
01.2019 - 01.2021
- Assisted customers with account questions, scheduling calls, and navigating available support resources.
- Resolved basic issues and followed structured processes to improve the customer experience.
Customer Relationship Support
Commvault
01.2013 - 01.2019
- Provided dependable communication support for customers with account or service-related questions.
- Built long-term relationships by offering clear and consistent guidance.
Education
Some College (No Degree) - Business Communication
BYU–Idaho
Rexburg, IDSkills
- Phone, chat, and email support
- Adobe Audition, Audacity
- Audio editing
- Content creation
- Customer issue resolution
- Empathy and active listening
- Troubleshooting and account assistance
- Clear communication with customers
- De-escalation techniques
- Patience in customer interactions
- CRM and ticketing systems
- Multitasking abilities
- Documentation skills
- Salesforce proficiency
- Google Workspace expertise
- Microsoft Office applications
- Zoom, Teams, and WebEx usage
Timeline
Voice-Over Artist / Content Creator
Self-Employed
04.2024 - Current
Customer & Partner Support
Cisco
01.2022 - 01.2024
Customer Engagement Support
Centrify
01.2019 - 01.2021
Customer Relationship Support
Commvault
01.2013 - 01.2019
Some College (No Degree) - Business Communication
BYU–Idaho