John Brown Jr
Charleston,WV
Summary
Adept at maintaining high standards of cleanliness and sanitation, demonstrated during my tenure at Outback Steakhouse, I excel in fast-paced environments, showcasing strong work ethic and problem-solving skills. Achieved significant improvements in workflow efficiency and customer satisfaction across various roles, including a pivotal position at TRG Solutions, by leveraging exceptional time management and interactive communication abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dishwasher
Outback Steakhouse
04.2023 - 05.2024
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Stepped into additional roles during busy times to boost coverage of important stations.
Laborer
Springhill Cemetery
04.2020 - 10.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Used variety of hand and power tools to complete tasks.
Burger Chef
Cheddars Restaurant
02.2017 - 12.2019
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Dock Hand
Sutton Lake Marina
05.2012 - 10.2016
- Supported dock management in implementing procedures for improved workflow and staff performance.
- Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
- Handled emergency situations professionally, maintaining clear communication with relevant parties during incidents.
- Collaborated with team members for efficient use of resources and optimal productivity.
- Enhanced safety standards through ongoing maintenance of equipment and adherence to regulations.
Call Center Representative
TRG Solutions
08.2003 - 07.2006
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Building Maintenance - HVAC, Electrical, Carpentry
Vaterotte College
Independence, OH05.2010
High School Diploma - General Studies
Braxton County High School
Flatwoods, LA05.1990
Skills
- Strong work ethic
- Cleaning and sanitizing
- Attention to detail
- Time management
- Heavy lifting
- Problem-solving
- Efficient cleaning
- Dishwasher operation
- Stress tolerance
- Cleaning procedures
- Customer service excellence
- Waste disposal
Certification
3000lb Toyota forklift
Timeline
Dishwasher
Outback Steakhouse
04.2023 - 05.2024
Laborer
Springhill Cemetery
04.2020 - 10.2023
Burger Chef
Cheddars Restaurant
02.2017 - 12.2019
Dock Hand
Sutton Lake Marina
05.2012 - 10.2016
Call Center Representative
TRG Solutions
08.2003 - 07.2006
Building Maintenance - HVAC, Electrical, Carpentry
Vaterotte College
High School Diploma - General Studies
Braxton County High School
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