Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Lowe

Winston

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership. Proven ability to enhance guest relations and streamline cleaning procedures, ensuring high standards of quality assurance. Recognized for exceptional problem-solving skills and deep cleaning expertise, contributing to improved guest satisfaction and loyalty.

Overview

12
12
years of professional experience

Work History

Cashier

Loves Travel Stop
12.2024 - 03.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Lead Housekeeper

Sleep Inn and Suites
03.2018 - 12.2024
  • Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
  • Contributed to budget planning sessions, providing insights from a housekeeping perspective that helped inform financial decision-making processes at the property level.
  • Implemented standardized checklists for staff use during room inspections, ensuring consistent quality across all guest accommodations.
  • Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.
  • Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
  • Streamlined linen management processes, reducing laundry costs without compromising on cleanliness or guest comfort levels.
  • Maintained a high level of team morale by recognizing and rewarding exceptional performance through regular feedback sessions and incentive programs.
  • Conducted regular inspections of guest rooms, public spaces, and back-of-the-house areas to maintain cleanliness standards.
  • Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
  • Promoted a safe working environment by adhering to OSHA guidelines and conducting regular safety trainings for staff members.
  • Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
  • Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
  • Enhanced guest experience by maintaining high standards of room hygiene and presentation.
  • Collaborated with front desk personnel to coordinate room assignments, ensuring prompt check-ins for guests upon arrival without delays due to room unavailability or cleanliness issues.

Housekeeper

Best Western Hotel
04.2015 - 02.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Housekeeper

Motel 6
01.2013 - 04.2015
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Adhered to professional house cleaning checklist.

Education

High School Diploma - Gender Studies

Cimmeron-Memorial High School
Las Vegas, NV

Skills

  • Cleaning procedures
  • Customer service
  • Team leadership
  • Guest relations
  • Time management
  • Quality assurance
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Deep cleaning expertise
  • Folding clean laundry

Timeline

Cashier

Loves Travel Stop
12.2024 - 03.2025

Lead Housekeeper

Sleep Inn and Suites
03.2018 - 12.2024

Housekeeper

Best Western Hotel
04.2015 - 02.2018

Housekeeper

Motel 6
01.2013 - 04.2015

High School Diploma - Gender Studies

Cimmeron-Memorial High School

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Nicole Lowe