John B. Smeltzer
Lockport,USA
Summary
Dynamic leader with 20 years of management experience, dedicated to optimizing operations and driving profitability while enhancing growth.
Overview
25
25
years of professional experience
Work History
Store Manager
Burlington Coat Factory
Tinley Park, IL
10.2013 - Current
- Executed operational processes for daily store management at $11 million location.
- Delivered superior customer service, driving sales and margin in line with financial goals.
- Managed facility maintenance, freight flow, payroll, and cash office operations.
- Performed Human Resources functions, including hiring, training, and employee development.
- Organized job fairs and conducted employee reviews to enhance team performance.
Store Operations Manager
Lowe’s Home Improvement
Davenport, IA
05.2004 - 10.2013
- Company Overview:
- Forbes Fortune #50 2011
- Provide superior customer service and drive sales and margin in alignment with the financial plan of a $30 million dollar store (Received the Lowe’s Ring for operational sales and excellence)
- Control and monitor overall store expenses and ensure that all corporate financial and merchandising standards are maintained and enforced
- Oversee a variety of store specific programs (e.g., Installed Sales, Delivery, Product Services, Commercial Sales, Special Order Sales)
- Measure productivity and efficiencies in the following areas: Store Inventory Management, Freight Flow, Full Shelf Capacity, Down Stocking Initiatives, and Receiving
- Solely control the annual inventory process each year partnering with the corporate Inventory Control Manager to schedule staff, organize workload, review discrepancy reports and work with 3rd party outside inventory team. Consistently came in under assigned store shrink budget (.78 on .80 shrink budget for 2010)
- Recruit and interview employees and ensure employees are trained and capable of performing their assigned duties and are able to provide superior service to our customers
- Selected to enroll in the SMTP (Store Manager Training Program)
- Also held position of Sales Manager and District Mentor for Management Training Program during career at Lowe’s as well as relocated to 3 different locations per business needs of district
Personnel/Operations Manager
Kohl’s Department Stores
Moline, IL
02.2000 - 05.2004
- Company Overview:
- Forbes Fortune #142 2011
- Assisted Store Manager in daily operations of running a $21.0 million dollar store
- Directly responsible for sales, merchandising, and freight flow
- Maintained payroll of $80,000/month, cutting/adding with trending business needs
- Maximized store profits by analyzing weekly General Ledger reports and P&L statements
- Interviewed, hired, and trained/retained associates
- Met all monthly hiring goals (average associate population 130, up to 200 in November/December)
- Ensured policy and procedure compliance through interaction with employees and managers
- Handled benefit/insurance elections and store schedules for all associates
- Held monthly store safety meetings/inspections and handled all accident claims
- Supervised store’s maintenance and cleanliness/safety standards
Education
High School Graduate -
Davenport North
Davenport, IA05.1991
Skills
- Customer service excellence
- Sales strategy development
- Inventory control
- Payroll management
- Employee training and development
- Team leadership
- Conflict resolution
SUMMARY OF QUALIFICATIONS
- Big box-experienced manager whose 20 -year career with Fortune 500 retailers has been distinguished by accelerated advancement, awards and goal-surpassing performance to plan
- Comprehensive background leading all aspects of retail operations (e.g., P & L, merchandising, sales, customer service, inventory maintenance, personnel and payroll management) reinforced by 20 years of customer service and extensive retail management training
- Able to effectively manage customer relationships by modeling superior customer service for others, ensuring all customer complaints are handled expediently and appropriately, and determining the root causes of customer issues to proactively improve customer service in the future
- Possess strengths in management, leadership, organization, written and oral communication, and the ability to identify and solve problems
- Work well with people of diverse backgrounds, cultures, professional and technical levels to insure inclusion among workforce
- Proven to handle the demanding pace and pressure of a fast-moving environment
- Passion for the field of store operations and employee training
- Able to relocate
Accomplishments
- Regional Store Spotlight Award Winner 2/24
- Regional Store Spotlight Award Winner 10/24
- Territory Store Manager Excellence Award Q3 2024
- (TSM) Training Store Manager
- (DMIT) District Manager in Training
Timeline
Store Manager
Burlington Coat Factory
10.2013 - Current
Store Operations Manager
Lowe’s Home Improvement
05.2004 - 10.2013
Personnel/Operations Manager
Kohl’s Department Stores
02.2000 - 05.2004
High School Graduate -
Davenport North
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