JOHN BUDNY
Utica
Summary
Talented Team Leader experienced in directing activities of employees. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Rocket Mortgage
04.2024 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Respond to potential inquiries from company-generated prospects.
- Guide clients in obtaining mortgages by answering their questions, collecting necessary documents and verifying information.
Team Leader - Pre-Owned Performance Manager
GP Strategies
01.2018 - 02.2024
- Developed team member's skills through targeted coaching sessions.
- Supervised 16 Pre-Owned Performance Managers overseeing 3000+ Chevrolet, Buick and GMC dealerships.
- Collaborated with other teams to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Work Planning and Prioritization
- Teamwork and Collaboration
- Complex Problem-Solving
- Attention to Detail
- Onboarding and Orientation
- Technical Expertise
- Data Analysis
- New Business Acquisition and Retention
- Coordinated and lead effort to grow new business.
- Interact with dealership personnel to grow profit and sales.
- Assisted in the creation of dealership training material.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Create territorial assignments and managed as personnel and client requirements as dictated.
- Implemented and supervised a 'Trusting Advisor' relationship client approach with employees.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Produced and disseminated reports detailing findings and recommendations.
- Analyzed and assisted both the employees and dealership personnel by effectively troubleshooting issues.
- Conducted training and mentored team members to promote increase sales and market share.
- Promoted a culture of continuous improvement and implementing actionable changes accordingly.
- Monitor, approved and produced monthly expense reports for client.
Pre-Owned Performance Manager
GP Strategies
03.2007 - 01.2018
- General Motors Representative for 350+ Certified Pre-Owned dealerships.
- Subject Matter Expert for all aspects Certified Pre-Owned.
- Assist Supervisor and the client with special projects.
- Streamlined internal Certified Pre-Owned processes at Chevrolet Buick GMC dealerships for more effective workflow, reducing bottlenecks and improving overall performance.
- Presented, developed and onboarded new business with prospective dealerships.
- Conducted thorough reviews of dealership operations to customize and deploy improvement strategies.
- Enhanced dealership personnel engagement through customized in-dealership and virtual training programs and workshops.
- Analyzed dealership operations to identify cost-saving opportunities while maintaining high-quality program standards.
- Assembly and disseminated sales, ranking and other reports to dealerships and field personnel.
- Train new District Managers in Training with in-class and in-field training.
- Foster and maintain a positive relationship with GM field personnel through Zone meetings and in-dealership consultations.
Education
Bachelor of Science - Health Systems Management
Ferris State University
Big Rapids, MI05.1986
Skills
- Team Supervision and Coaching
- Documentation and Reporting
- Analytical Thinking
- Team Leader
- Problem Solver
- Networker and Consensus Builder
- Hardworking team player
- 30 Years in Automotive Industry
- Technical Expertise
- Data Analysis
- New Business Acquisition and Retention
- Complex Problem-Solving
- Attention to Detail
- Onboarding and Orientation
Certification
- Six Sigma Green Belt - Purdue University (2010)
- Lean Six Sigma - Purdue University (2010)
ADDITIONAL INFORMATION
- Microsoft Word, Excel, Outlook and PowerPoint
- General Motors Global Connect
Timeline
Mortgage Loan Officer
Rocket Mortgage
04.2024 - Current
Team Leader - Pre-Owned Performance Manager
GP Strategies
01.2018 - 02.2024
Pre-Owned Performance Manager
GP Strategies
03.2007 - 01.2018
Bachelor of Science - Health Systems Management
Ferris State University