John Burgin
Toledo,OH
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager
Star Diner
Toledo, Ohio
06.2004 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Lead Line Cook
Mancys
Toledo, OH
01.2016 - 02.2019
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Performed routine cleaning procedures across kitchen through [Action] and [Action].
- Developed process that reduced waste and improved supply turnover.
Micheals
Micheal Langschied
Bonita Springs, FL
01.2014 - 01.2016
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Handled in-store purchase payment processing with cash and credit cards.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Managed multiple tasks in high-volume environment.
- Cleaned and maintained dining area and condiment stations.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Delivered food to guest tables with timeliness and efficiency.
- Demonstrated knowledge and applied proper food handling standards.
- Relayed information about menu selections and featured products.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Assisted customers with carry-out service.
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped customers find items.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Education
No Degree - Hospitality Management
Owens Community College
Perrysburg, OHGED -
Whitmer High School
Toledo, OH06.1986
Skills
- Technical Proficiency
- Financial Management
- Greet Guests
- Managing Cash Register
- Advertising Techniques
- Managing Terminations
- Managing Operations and Efficiency
- Issue and Conflict Resolution
- Managing Laborers
- Employee Coaching and Motivation
- Sales Strategies
- Managing Employee Relations
- Performance Tracking and Evaluations
- Cost Management
- Health and Safety Regulations
- Quality Standards
- Supply Chain Management
- Food and Beverage Management
- Financial Statements
Certification
Food and Nutrition ,Safety and Sanitation Baking Menu Panning
Additional Information
I have 32years in the food service industry which includes skills in all areas of the kitchen . I am proficient on a flat top grill, open and closed broiler,fryer,saute'.I am very dependable,hard working,I can follow directions without having to be supervised.Skilled in all areas of preparation and organizing .I feel if hired i would be a very valuable asset to your company.
Timeline
Lead Line Cook
Mancys
01.2016 - 02.2019
Micheals
Micheal Langschied
01.2014 - 01.2016
Manager
Star Diner
06.2004 - Current
No Degree - Hospitality Management
Owens Community College
GED -
Whitmer High School
Food and Nutrition ,Safety and Sanitation Baking Menu Panning
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