John Burke
Lehigh Acres
Summary
Dynamic leader with a proven track record at Tower 8 Staffing Solutions, excelling in business development and client relationship building. Spearheaded initiatives boosting client base and enhancing dispatch efficiency, showcasing expert negotiation and team leadership skills. Achieved significant sales growth through strategic planning and relationship management.
Overview
26
26
years of professional experience
Work History
Business Development Manager/ Dispatch Manager
Tower 8 Staffing Solutions
08.2022 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Kept meticulous client notes and updated account information in company databases.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Optimized resource allocation to minimize costs while maintaining high service levels.
Operation / Dispatch Manager
All My Sons Moving & Storage of Fort Myers FL
01.2016 - 03.2022
- Improved delivery efficiency by coordinating routes and schedules for drivers.
- Managed daily dispatch operations to ensure timely transportation of goods.
- Enhanced customer satisfaction with streamlined communication between drivers and clients.
- Implemented new tracking systems, optimizing logistics management.
- Coordinated with various departments to ensure seamless operations and minimize delays.
- Facilitated smooth transition to digital dispatch tools, enhancing real-time tracking.
- Led team meetings to address operational challenges and improve dispatch processes.
- Improved accuracy of delivery timelines by implementing meticulous scheduling protocols.
- Oversaw fleet maintenance schedules to ensure vehicles were in optimal condition.
- Enhanced driver productivity with effective route planning and management.
- Ensured compliance with safety regulations, maintaining high standards in dispatch operations.
- Spearheaded initiatives to improve dispatch communication systems, enhancing overall performance.
Store Manager of Operations
Renters Choice
03.2008 - 12.2015
- Increased sales by [Number]% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
Store Manager
K D Resturant
03.1999 - 01.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
No Degree - Business Management
Rutgers University
New Brunswick, NJAssociate of Science - Buisness Management
Edison Community College
Fort Myers, FL09-1990
Skills
- Team leadership
- Business development and planning
- Customer service
- Negotiations
- Decision-making
- Business development
- Relationship building and management
- Client relationship building
- Sales and marketing
- Team collaboration
- Mentoring and coaching
- Operations
- Verbal and written communication
- Relationship development
Timeline
Business Development Manager/ Dispatch Manager
Tower 8 Staffing Solutions
08.2022 - Current
Operation / Dispatch Manager
All My Sons Moving & Storage of Fort Myers FL
01.2016 - 03.2022
Store Manager of Operations
Renters Choice
03.2008 - 12.2015
Store Manager
K D Resturant
03.1999 - 01.2006
No Degree - Business Management
Rutgers University
Associate of Science - Buisness Management
Edison Community College
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