Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Managing Director
The National Heisey Glass Museum
Newark, Ohio
05.2013 - 06.2023
Oversaw day-to-day operations of the company while coordinating with staff members.
Provided guidance to team members on project management principles and best practices.
Monitored financial performance of the organization and initiated corrective actions as needed.
Created strategies for increasing revenue streams by leveraging existing customer relationships.
Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
Facilitated meetings between stakeholders to discuss issues and resolve conflicts effectively.
Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
Fostered strong internal and external networks to achieve business objectives.
Contributed to professional development of client staff through effective training and mentorship.
Education
Bachelor of Arts - Architecture
Miami University
Oxford, OH
08-1986
Skills
Staff Leadership And Supervision
Employee Onboarding
Program Leadership
Client Relationships
Fundraising Events
Hiring And Retention
Customer Engagement
Issues Resolution
Public Speaking
Mentoring And Training
Performance Evaluations
Contract And Vendor Management
Creativity And Innovation
Team Development
Brand Management
Affiliations
Have served on the Granville Planning Commission since 1998.
Have worked with both High School and Middle School youth groups at First Presbyterian Church of Granville since 2003