John Burton
Warwick,RI
Summary
Proven Field Service Technician with a track record of enhancing customer satisfaction and streamlining service processes at Tesla. Skilled in technical troubleshooting and fostering positive client relationships, demonstrating a unique blend of mechanical aptitude and customer service excellence. Achieved significant improvements in operational efficiency and safety compliance, underscoring a commitment to quality and continuous learning.
Overview
10
10
years of professional experience
Work History
Quality Technician
Tesla Motors
03.2024 - Current
- Sampled materials and products to conduct in-depth measurements and tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
Field Service Technician
Tesla
10.2020 - 03.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
Solar Roofer
Tesla Energy
07.2017 - 10.2020
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Assembled, wired and connected solar panels to existing components and systems.
- Ensured safety compliance by following industry guidelines during all installations and maintenance tasks.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Checked electrical installation for proper wiring, polarity, grounding, and integrity of terminations.
- Developed efficient installation techniques to decrease labor time.
- Configured PV systems based on site conditions and customers needs and expectations.
- Troubleshot electrical issues related to solar panel installation and implemented swift resolutions.
- Evaluated potential risks and challenges related to solar panel installations, implementing appropriate solutions to minimize issues.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
- Maintained high-quality installations by performing routine inspections, identifying defects, and correcting any issues promptly.
- Collaborated with team members to complete large-scale solar panel projects on time and within budget constraints.
- Enhanced solar panel system efficiency by conducting thorough site evaluations and creating customized installation plans.
- Reduced installation times by streamlining processes and effectively managing resources.
- Verified completion of inspections prior to installation processes to reduce delays.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Improved customer satisfaction by providing clear communication and timely updates throughout the project lifecycle.
Finish Carpenter
Siino building company
08.2014 - 07.2017
Education
High School -
Barrington High School
Barrington, RISkills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Customer Service
- Preventive Maintenance
- Technical Troubleshooting
- Teamwork and Coordination
- Mechanical Aptitude
- Customer training
- Valid Driver's License
- Technical Support
- Power Tools Operation
- Repair and Installation
- Courteous and Professional
- Installation and maintenance
- Electrical Troubleshooting
- Equipment Inspection
- Safety assessment
- Equipment Repair
- Tool management
- Relationship Building
- Vehicle Maintenance
Timeline
Quality Technician
Tesla Motors
03.2024 - Current
Field Service Technician
Tesla
10.2020 - 03.2024
Solar Roofer
Tesla Energy
07.2017 - 10.2020
Finish Carpenter
Siino building company
08.2014 - 07.2017
High School -
Barrington High School