John Butler

• Originated $2M monthly in mortgage loans across MA, CT, RI, and NH, demonstrating market acumen.
• Enhanced loan processing efficiency by 40%, significantly improving customer satisfaction with streamlined pre-underwriting process.
• Led seminars and consultations, boosting applications by 32% through effective client engagement.
• Managed high-performing team, resulting in 20% increase in customer satisfaction.
• Drove new business and client loyalty through strategic partnerships and tailored financial solutions.

• Launched and maintained top-ranking status on VRBO for rental properties in Lincoln, NH; garnered 95% positive feedback from renters, ensuring exceptional vacation experiences.
• Streamlined coordination of cleanings and maintenance tasks between renters, vendors, and internal team members, optimizing property readiness and ensuring smooth vacation experiences for guests.

• Managed legal compliance and financial affairs for trusts, and streamlined client transitions to nursing facilities through effective property and repair coordination.
• Directed personalized end-of-life planning and provided empathetic counsel, maintaining open, trusting client relationships.
• Efficiently handled complex caseloads, improving case resolution and client satisfaction through proactive legal guidance and support service referrals.
• Enhanced team efficiency by mentoring staff and optimizing case management processes, also facilitating client orientation to services and support programs.

• Generated new business with marketing initiatives and strategic plans.
• Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.

• Demonstrated leadership by guiding a team of 6 to achieve significant growth in a competitive market, showcasing effective motivation and leadership skills.
• Led community service initiative, secured a strategic board position, and enhanced public relations and community engagement, critical to communications.
• Revitalized marketing strategies and managed social media compliance, reflecting expertise in strategic communications planning.
• Collaborated with customer support to enhance client satisfaction, highlighting skills in internal communications and stakeholder management.

• Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
• Built relationships with colleagues to facilitate teamwork, cooperation and success.

• Developed and expanded robust small business portfolio, fostering new connections and nurturing existing relationships to optimize lead generation, resulting in $5M increase in new business funding.
• Collaborated with cross-functional teams to develop and implement credit risk assessment models, reducing default rates by 15% and improving loan portfolio performance.

Regional Lending Manager

• Oversaw entire loan process to provide each client received exceptional service.