John Cain IV
Clarksville,TN
Summary
Proven in enhancing customer satisfaction through meticulous cleaning and sanitizing, as demonstrated at StayLocal Nashville. Adept at leveraging organizational skills and a strong work ethic to exceed employer expectations.
Furthermore, a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities.
Overview
9
9
years of professional experience
Work History
AirBnb Cleaner
StayLocal Nashville
11.2022 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Amazon Delivery Driver
Amazon
10.2021 - 10.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Delivery Driver Assistant
Papa John's Pizza
08.2021 - 10.2021
- Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
- Participated in ongoing training opportunities provided by the employer, enhancing skillset relevant to the role of Delivery Driver Assistant.
- Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.
- Contributed to overall team success by consistently meeting daily delivery targets and goals.
- Displayed very good communication and customer service skills.
Carpet Cleaning Technician
Professional Carpet Systems
07.2021 - 10.2021
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Inspected cleaning sites to provide cost estimates to customers.
- Identified appropriate spotting agents to use on persistent stains.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
- Applied rub chemical solutions with hand brushes to carpets and upholstery.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Improved customer satisfaction by providing thorough and efficient carpet cleaning services.
- Moved furniture weighing up to Number pounds to prepare homes for cleaning.
- Reduced client complaints by promptly addressing concerns and ensuring complete satisfaction with the service provided.
- Maintained high-quality standards for the cleanliness of carpets, contributing to a healthier environment for clients.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Sales Associate
T.J. Maxx Retail Store
05.2017 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Carpet and Upholstery Steam Cleaner
Stanley Steemer International
05.2015 - 11.2016
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Guided scrubbing machines over rug surfaces to loosen embedded dirt.
- Moved furniture weighing up to 50+ pounds to prepare homes for cleaning.
- Identified appropriate spotting agents to use on persistent stains.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Inspected cleaning sites to provide cost estimates to customers.
- Upsold upholstery cleaning and company products to customers to boost revenue.
- Increased repeat business through exceptional communication skills and attention to detail during cleaning appointments.
- Collaborated with team members for larger projects, effectively dividing tasks to complete jobs more efficiently.
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
Education
Liberal Arts - Health
Austin Peay State University
Clarksville, TNSkills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Efficient Cleaning Techniques
- Health and safety compliance
- Basic Maintenance Knowledge
- Quality Assurance
- Strong Work Ethic
- Organizational Skills
- Time Management
- Team Collaboration
- Communication and Interpersonal Skills
Timeline
AirBnb Cleaner
StayLocal Nashville
11.2022 - Current
Amazon Delivery Driver
Amazon
10.2021 - 10.2022
Delivery Driver Assistant
Papa John's Pizza
08.2021 - 10.2021
Carpet Cleaning Technician
Professional Carpet Systems
07.2021 - 10.2021
Sales Associate
T.J. Maxx Retail Store
05.2017 - 05.2021
Carpet and Upholstery Steam Cleaner
Stanley Steemer International
05.2015 - 11.2016
Liberal Arts - Health
Austin Peay State University