John Calderon Sosa
Grand Rapids,MI
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Talented Automotive professional with strong background working on all types of vehicles. Good at identifying mechanical issues and complete repairs. Bringing strong work ethic and record of reliability. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing amazing customer service. Natural leader with passion for team building and promoting positive company morale.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Automotive Technician
Grand Rapids Community College
Grand Rapids, MI
08.2022 - Current
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired and replaced worn and damaged components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed safety and emissions inspections.
Education
Automotive Technician Degree -
Grand Rapids Community College
Grand Rapids, MI04.2025
High School Diploma -
CA Frost Environmental Science Middle/High School
Grand Rapids, MI05.2023
Skills
- Inspecting vehicles
- System repairs
- Changing Oil
- Alignments experience
- Vehicle Inspection
- Parts Replacement
- Engine repair
- Suspension Systems
- Coolant System Control
- Brake Systems
- Replacing Filters
- Performance Tuning
- Changing tires
- Professional Customer Service
- Brake servicing
- Wheel Alignments
- Exhaust Systems
- Manual transmissions
- Tire Services
- Detailing Services
- Battery Services
- Fluid Exchanges
- Advanced Diagnostics
Certification
connecting with the customer
Availability
2pm and later, 2nd shift, everyday, weekend
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Automotive Technician
Grand Rapids Community College
08.2022 - Current
Automotive Technician Degree -
Grand Rapids Community College
High School Diploma -
CA Frost Environmental Science Middle/High School