John Caliri
Palm Coast,FL
Summary
Experienced foodservice, and hospitality leader with extensive background in operational planning, compliance, and account management. Parlaying vast experience into Team Building management, driving sales, new business development and client retention. Demonstrated background in establishing priorities complemented with fierce initiative, time management and strong communication skills.
Overview
8
8
years of professional experience
Work History
Account Development Representative
H & I Supplies
07.2024 - Current
- Aligned with sales and partner teams to support overall company revenue targets.
- Established long-term relationships with clients through consistent follow-ups even after successful deals were closed.
- Collaborated with product management teams to provide feedback from clients on new features or improvements needed for increased customer satisfaction.
- Conducted initial phone qualification and research on assigned target accounts to gather intelligence.
Corporate Sales Representative
Prudential Overall Supply
08.2023 - 07.2024
- Partner and build relationships with Restaurant Groups
- Member of the New Hampshire Restaurant Association
- Rental Revenue, B2B, Direct sales, Public Relations
- Implemented CRM software to streamline communication with clients and improve internal collaboration among team members.
- Conducted thorough research on competitors'' offerings to maintain a competitive edge in the marketplace.
- Coordinated efforts with account management team to upsell current clients on additional services or product upgrades when applicable.
- Collaborated with marketing team to create tailored promotional materials for potential corporate clients.
Field Food Service Manager
Global Partners LP
07.2022 - 08.2023
- Manage 52 Retail Petroleum Stations
- Execute Plan O Grams for Bakery, Grab & Go, and Hot & Cold Food selections
- Budget Sales, Expenses and Gross Margins
- Monitor weekly all food offerings
Account Executive, AUS Division
Aramark Corporation
01.2021 - 07.2022
- Build and maintain strategic partnerships with customers and drive satisfaction through superior service, support, and execution
- Acquire Business and Food Service accounts via leads, cold-calling and other strategic selling solutions
- Analyze business trends and utilize insights to identify, develop and expand business growth
- Negotiate sales and costs
- Execute all aspects of distributor marketing programs
- Identify and develop key senior level relationships
Concession Supervisor / Alcohol Compliance Manager (part-time)
Aramark Corporation
03.2018 - 01.2021
- Sports and Entertainment Division at MGM Casino Grand Arena, Park MGM Casino Theater and Mandalay Bay Casino Events Center
- Manage Food Service at specialized events for concerts, residencies, WNBA, UFC, and all MGM sponsored events
- Oversee all Food and Beverage concessions from 5,000 seat to 18,000 seat arenas
- Manage check in for 125+ Food Service attendants, cooks, bartenders and barbacks
- Supervise money handling, customer service and Food & Alcohol compliance with Inventory controls
Food Service/Director of Housekeeping
Healthcare Service Group
07.2019 - 04.2020
- Directed the Daily operations of the Housekeeping Department
- Responsible for all aspects of the department, Facility cleanliness, Project management and purchasing
- Staff of Direct report and 30 Department employees
- Improved Resident/Patient satisfaction scores for cleanliness
Director of Culinary and Hospitality
Kindred Transitional Care Hospital
03.2018 - 07.2019
- 160-bed transitional care hospital offering 24-hour clinical care seven days a week
- Managed Chefs and Cooks in main Kitchen in addition to four satellite service kitchens
- Responsible for Hospitality Culture, Human Resources, Staffing, Budgets, and Quality Control
- Improved Patient scores for food quality from monthly Resident council meetings
Food & Beverage Manager
Holiday Inn Hotel & Suites
01.2017 - 12.2017
- Managed overall operations for Restaurant, Banquets (10,000 sq ft meeting space), and In Room Dining
- Full P&L responsibility
- Maintain a strong relationship to clients and ensure all communications are executed by all hotel operating departments
- Responsible for the timely set up of all functions while maintaining high standards of Food, Beverage, and meeting specifications
- Achieved Perfect scores with IHG semi-annual Corporate Quality Assurance Food Service audit
- Complete seasonal menu and concept development and costing
- Host Hotel for annual Halloween attraction, Salem, MA
Education
Hotel / Restaurant Management -
Cape Cod College
Culinary Arts -
Minuteman Regional Technical High School
Skills
Food & Beverage/Kitchen Operations
HACCP & Food Safety Standards
CRM including Salesforce
Strong Chef Relationships
Back of House Product Knowledge – Food, Paper, Chemical
New Business Development
Food & Labor Cost Control
Local & State Regulatory Sanitation Audits
Goal-Oriented
Objection handling
CRM proficiency
Cold-calling
Performance Tracking
Pipeline Management
Awards
- Serve Safe Certified, National
- Southern Nevada Food Handlers Card, State of NV
- Town Selectman, (Past) Town of Middleton, NH
- Firefighter, Academy graduate, First responder, (Past) Town of Middleton, NH
- President, Town of Middleton Firefighters Association
- Trustee, Sons of Italy, State of NH
- Certified Dietary Manager (CDM)(past), National Restaurant Association
- New Hampshire Restaurant Association
Timeline
Account Development Representative
H & I Supplies
07.2024 - Current
Corporate Sales Representative
Prudential Overall Supply
08.2023 - 07.2024
Field Food Service Manager
Global Partners LP
07.2022 - 08.2023
Account Executive, AUS Division
Aramark Corporation
01.2021 - 07.2022
Food Service/Director of Housekeeping
Healthcare Service Group
07.2019 - 04.2020
Concession Supervisor / Alcohol Compliance Manager (part-time)
Aramark Corporation
03.2018 - 01.2021
Director of Culinary and Hospitality
Kindred Transitional Care Hospital
03.2018 - 07.2019
Food & Beverage Manager
Holiday Inn Hotel & Suites
01.2017 - 12.2017
Hotel / Restaurant Management -
Cape Cod College
Culinary Arts -
Minuteman Regional Technical High School