Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
John Campa

John Campa

Alhambra,CA

Summary

Dynamic Claims Manager with extensive experience at the Automobile Club of Southern California, excelling in claims analysis and policy interpretation. Proven ability to enhance team motivation and streamline claims processes, ensuring compliance and accuracy. Recognized for delivering exceptional customer service while effectively managing complex claims investigations.

Overview

16
16
years of professional experience

Work History

Claims Manager

Automobile Club of Southern California
06.2014 - Current
  • Supported claims processing by gathering and reviewing necessary documentation for accuracy.
  • Assisted in evaluating insurance claims to determine validity and compliance with policies.
  • Learned industry regulations and company protocols to ensure adherence during claims management.
  • Collaborated with team members to improve communication regarding claim status updates.
  • Maintained organized records of claims to facilitate easy access and review for audits.
  • Participated in training sessions to enhance knowledge of claims management software tools.
  • Adapted quickly to changing workflows, ensuring timely processing of incoming claims requests.
  • Provided excellent customer service by addressing claimant inquiries and resolving issues efficiently.

Claims Adjuster

Automobile Club of Southern California
12.2009 - 06.2014
  • Evaluated claims to determine coverage and appropriate settlement amounts.
  • Investigated claim circumstances through interviews, inspections, and documentation review.
  • Communicated with policyholders to explain claim processes and gather necessary information.
  • Collaborated with legal and medical professionals to assess liability and damages accurately.

Education

High School Diploma -

Don Bosco Technical Institute
Rosemead, CA

Skills

  • Claims analysis
  • Claims investigation and research
  • Policy interpretation
  • Procedure implementation
  • Team motivation
  • Team management

Accomplishments

President's Elite Award - Top 1% 2015

Languages

Spanish
Professional Working

Timeline

Claims Manager

Automobile Club of Southern California
06.2014 - Current

Claims Adjuster

Automobile Club of Southern California
12.2009 - 06.2014

High School Diploma -

Don Bosco Technical Institute

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