John Cannata

• I greet customers at the door, check their ID and give a thorough pat down. I also pat down upon re entry. Tell customers to have a good night on the way out. If I'm outside I open the door for the customers entering.
• Manage private VIP dances by keeping the time and keeping a ledger of anyone giving a VIP dance for how many minutes and what their name was and then I give this money to the manager at the designated time.
• Keep the bar stocked full of beers. I need to check the bar when I notice there are a lot of customers drinking beer because I need to make sure the beers behind the bar do not run out.
• De escalate customer issues by always starting out with a friendly warning and an explanation of what is tolerated and what is not acceptable.

I work with a youth boxing program and I help kids learn how to punch and move

I also work 1 on 1 with more advanced students who want to take their training to the next level

I help fighters get liscesned and book fights

• I worked with customers over the phone and in person to come up with the best solution possible
• Managed and worked with a team of highly skilled individuals with a single goal in mind
• Worked with all sorts of stone, cement, and brick repair. We built patios, stone walls, chimneys, sidewalks, anything related to stone or brick.

• Took incoming calls from this work from home position. I assisted customers with, incorrect orders, replacements, missing orders
• De-escalated customer issues by listening closely, showing empathy, and making the call personal and showing that I care by responding with urgency and accuracy
• Attended regular company meetings to discuss de-escalation strategies. I was a de-escalation specialist in this position

• I worked in the back office sorting mail
• I also worked in the front office at the retail window assisting customers with their mailing needs and educating them on the services of USPS as well as helping them select the best service to fit their needs
• Assisted customers over the phone regarding missing packages and information regarding different mailing services