John Carroll
Greer,SC
Summary
Accomplished Automotive Parts Manager with a proven track record at Fred Anderson Kia, enhancing inventory management and customer satisfaction. Expert in inventory auditing and fostering strong customer relations, I've significantly improved processes and efficiency. My leadership has resulted in cost savings and a notable increase in customer loyalty, demonstrating both hard and soft skills essential for success.
Professional leader in automotive operations with strong focus on team collaboration and achieving results. Known for expertise in service management, process improvement, and customer satisfaction. Flexible and reliable, adapting to changing needs while driving performance and efficiency. Highly skilled in team leadership, strategic planning, and operational excellence.
Overview
10
10
years of professional experience
Work History
Automotive Parts Manager
Fred Anderson Kia
08.2023 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Automotive Pats Manager
MCE
07.2018 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Assistant Service Manager
MCE
06.2017 - 07.2018
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Monitored budgetary constraints closely to ensure cost-effective management of labor, parts inventory, and other resources.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
- Assisted in developing marketing campaigns to promote the service department''s offerings and attract new clientele.
- Trained less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
Service Advisor
Ron Lewis Chrysler Dodge Jeep Ram Cranberry
03.2015 - 06.2017
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
Education
Associate of Applied Science - Automotive Engineering
WyoTech
Blairsville, PAHigh School Diploma -
Butler Senior High School
Butler, PA06-2001
Skills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Stock management
- Inventory auditing
- Purchasing strategies
- Warehouse operations
- Customer relations
- Staff training
- Purchasing oversight
- Product promotion
Timeline
Automotive Parts Manager
Fred Anderson Kia
08.2023 - Current
Automotive Pats Manager
MCE
07.2018 - 08.2023
Assistant Service Manager
MCE
06.2017 - 07.2018
Service Advisor
Ron Lewis Chrysler Dodge Jeep Ram Cranberry
03.2015 - 06.2017
Associate of Applied Science - Automotive Engineering
WyoTech
High School Diploma -
Butler Senior High School
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