John-Carroll Ravenell
Future Flight Attendant
Columbia,SC
Summary
Dynamic, results-driven professional with a passion for delivering exceptional service, leadership, and operational efficiency. With extensive experience in customer-facing roles across multiple industries, including retail, distribution, and hospitality, I excel in fast-paced, high-pressure environments. Known for my strong communication skills, problem-solving abilities, and a proactive approach to team training and development, I bring a unique blend of skills to ensure both customer satisfaction and smooth operations. Whether it’s optimizing workflows, managing high-volume tasks, or providing top-tier service, I consistently exceed expectations. Ready to bring my dedication, energy, and attention to detail to the airline industry, providing passengers with an unforgettable travel experience. Let’s create lasting impressions and elevate customer satisfaction—together.
Overview
9
9
years of professional experience
Work History
Overnight Stock Associate
Walmart
02.2025 - Current
- Efficiently stocked merchandise on the sales floor during overnight hours, ensuring all shelves were fully stocked and organized, similar to ensuring the flight cabin or check-in counters are ready for the following day's service.
- Ensured proper product placement and rotation, maintaining a visually appealing and organized environment—skills easily transferable to maintaining a tidy and efficient boarding area or airplane cabin.
- Collaborated with the overnight team to meet stocking goals, prioritize urgent replenishment needs, and ensure timely completion of tasks, showcasing teamwork and collaboration, key in the airline industry.
- Conducted inventory audits and assisted in identifying low-stock items, supporting inventory management and product availability, which parallels tracking flight inventories or ensuring all required materials are stocked for a smooth flight.
- Maintained a clean and organized work environment, adhering to safety protocols and cleanliness standards—an essential skill for maintaining a safe, clean, and professional environment for passengers.
- Assisted with unloading deliveries, sorting products, and ensuring proper labeling and placement, highlighting an ability to handle logistics, similar to organizing boarding areas or assisting with the handling of luggage.
- Supported the floor team during peak hours by assisting with customer inquiries, ensuring the store maintained a positive atmosphere—reflecting the need for customer service during busy travel times or flight operations.
- Worked collaboratively with other departments to set up promotions and seasonal displays, emphasizing cross-departmental coordination that would be valuable for managing flight operations, crew coordination, or customer needs in the terminal.
Customer Service Associate Cashier
Exxon [GazBah Mini Shops]
11.2019 - 02.2025
- Delivered exceptional customer service by creating a positive and welcoming environment, cultivating strong customer relationships and fostering repeat business, skills critical in ensuring passenger satisfaction.
- Used deductive reasoning to resolve customer concerns and operational challenges, effectively solving issues and maintaining a smooth, seamless experience for clients.
- Greeted customers in a friendly, professional manner, consistently providing a high level of customer service, mirroring the role of providing excellent service to passengers or clients.
- Handled customer complaints with calmness and efficiency, resolving concerns promptly to ensure customer satisfaction, a key skill in addressing passenger needs during flights.
- Operated cash registers, credit card machines, and other electronic equipment with precision, mirroring the attention to detail and handling of transactions required for ticketing and check-in procedures.
- Managed store opening and closing procedures, ensuring readiness for operations and security, demonstrating responsibility and attention to operational requirements, valuable for managing check-in or boarding processes.
- Assisted customers with locating products and provided detailed information on store offerings, showcasing knowledge sharing and guiding customers toward their needs—important for assisting passengers with flight details.
- Processed transactions accurately, minimizing errors and maintaining financial integrity, ensuring smooth processing of payments, whether for tickets or other services.
- Generated reports and documentation as requested by management, ensuring organizational success, similar to managing flight schedules and check-in documentation.
- Maintained a clean and organized workstation, ensuring safety and compliance—essential for creating a safe and efficient environment for passengers and staff in an airport or flight setting.
- Helped customers complete purchases and sign up for reward programs, showcasing knowledge of the services available—parallels helping passengers with additional travel services.
- Mentored new team members on POS system operations, customer service strategies, and sales goals, highlighting leadership and training abilities that could support airline team member onboarding.
- Restocked sales floor merchandise and organized shelves for optimal appearance, showcasing organizational skills that would be beneficial in keeping airline areas tidy and efficient.
- Addressed customer inquiries about store policies and concerns, mirroring addressing passenger questions and ensuring compliance with airline policies.
- Restocked and organized merchandise in front lanes, keeping the environment clean and welcoming, reflecting the importance of maintaining orderly flight or check-in areas.
- Efficiently managed register functions, including opening/closing procedures and drawer audits, mirroring the responsibility of managing check-in counters and ticketing operations.
Warehouse Package Handler
FedEx
09.2024 - 12.2024
- Efficiently sorted and organized packages by destination, ensuring timely and accurate processing, highlighting strong organizational and multitasking abilities in fast-paced environments.
- Packed and loaded packages into delivery trucks, optimizing space for high-volume clients, ensuring safe and efficient transport, demonstrating precision and attention to logistics.
- Addressed and resolved operational issues, such as jams or blockages in the conveyor system, maintaining the flow of goods and showcasing problem-solving skills under pressure.
- Maximized storage space utilization by organizing packages in a logical manner according to size and weight, ensuring effective use of available resources and efficient operations.
- Demonstrated problem-solving skills by addressing packaging or shipping issues, ensuring that all packages met company standards and were delivered without errors.
- Multitasked effectively in a high-pressure environment, consistently meeting deadlines while maintaining quality and safety standards, which would translate well to managing tight schedules in customer-facing roles.
- Conducted regular inspections of packages, verifying labeling accuracy and package condition, minimizing errors and ensuring customer satisfaction—skills transferable to attention to detail and accuracy in flight operations.
- Operated machinery, including conveyor belts, facilitating the smooth movement of packages, showcasing technical proficiency and ability to handle specialized equipment.
- Collaborated with team members to meet fast-paced work demands, ensuring efficient processing, sorting, and loading of packages, mirroring teamwork and coordination required in airline roles.
- Adhered to strict safety protocols and procedures, utilizing proper lifting techniques and equipment, ensuring a safe working environment, which is crucial for maintaining safety standards on flights.
- Assisted in maintaining a clean and organized workspace, ensuring compliance with safety and workflow standards, highlighting your commitment to maintaining order in busy environments.
- Trained new team members on package handling procedures and safety practices, demonstrating leadership and communication skills that would support onboarding or training new staff.
- Maintained high standards of accuracy and safety, ensuring timely and precise processing of packages, aligning with the need for precision and attention to detail in customer service and flight operations.
Stocking Associate (AM Shift)
Walmart
03.2024 - 09.2024
- Conducted audits to ensure accurate pricing and product labeling, boosting customer trust and satisfaction, and ensuring transparency and attention to detail in all processes.
- Managed backstock inventory, ensuring proper storage, organization, and rotation of products to maintain optimal stock levels, demonstrating strong organizational and time management skills.
- Streamlined merchandise layout and restocking processes to improve product visibility, accessibility, and efficiency, which contributed to an enhanced customer shopping experience.
- Assisted in receiving and unloading deliveries, checking product quantities against order sheets to ensure accuracy, demonstrating precision and attention to detail in inventory management.
- Guided customers in locating desired items, providing exceptional service to enhance their shopping experience, showcasing excellent communication and customer service skills.
- Developed and implemented a new merchandise system, improving store organization and product accessibility, ensuring seamless operations and a smooth customer experience.
- Collaborated with the team to meet daily restocking goals, supporting store promotions, and ensuring timely deliveries and setups to keep the store running efficiently.
- Maintained a clean and organized stockroom, performing regular audits of inventory levels to avoid stockouts and overstocking, ensuring the store's operational efficiency.
- Supported inventory management by ensuring backroom areas were well-organized and ready for future product shipments, demonstrating strong logistical and organizational skills.
- Assisted with organizing promotional displays and seasonal setups, ensuring items were visually appealing and well-stocked, contributing to an enhanced customer experience.
- Provided attentive customer service by answering inquiries and offering product knowledge, contributing to a positive store atmosphere and increasing customer satisfaction.
Department Trainer
Target Distribution [Warehouse]
05.2022 - 08.2023
- Enhanced employee performance by developing and implementing comprehensive training programs, fostering a culture of learning and professional growth.
- Managed scheduling logistics for multiple simultaneous trainings, maintaining strict adherence to guidelines, demonstrating strong organizational skills and attention to detail.
- Championed a culture of continuous learning by regularly updating curricula with fresh insights, strategies, and best practices, ensuring employee development aligned with company goals.
- Established and maintained strong relationships with external vendors, ensuring high-quality resources for training at competitive prices.
- Collaborated with management to identify skill gaps and design tailored training solutions to improve overall team performance and efficiency.
- Evaluated and revised training programs based on feedback from employees and managers, ensuring alignment with organizational objectives and improving overall team performance.
- Oversaw and ensured compliance with safety protocols and operational efficiency, ensuring a safe and productive environment for employees.
- Created and maintained comprehensive records of employee training, certifications, and performance reviews, ensuring accuracy and accessibility for all stakeholders.
- Conducted ongoing training sessions to ensure employees understood and adhered to company policies, procedures, and safety standards.
- Organized and oversaw the daily loading and unloading of goods, ensuring accuracy and timely completion of tasks to meet operational goals.
- Developed and implemented an onboarding and training program that resulted in an 83% increase in employee retention, showcasing success in employee engagement and development.
- Maintained a clean, organized workspace, ensuring safety, efficiency, and compliance with company guidelines to support smooth daily operations.
Building & Maintenance Assistant
Value City Furniture
04.2021 - 02.2022
- Collaborated with the store manager to create layouts and organize displays, ensuring they met both client needs and store objectives, optimizing customer experience and satisfaction.
- Led, trained, and directed assistants and laborers, ensuring smooth and efficient completion of store projects, showcasing leadership and teamwork skills to maintain a positive work environment.
- Assembled and set up product displays, ensuring they were visually appealing, functional, and aligned with store aesthetics, enhancing customer engagement and increasing sales potential.
- Performed regular preventative maintenance and deep cleaning, ensuring a safe, organized, and welcoming environment for customers, prioritizing cleanliness and safety.
- Troubleshot and performed basic repairs on store equipment, maintaining optimal working conditions and minimizing disruptions for a seamless customer experience.
- Ensured compliance with store policies, procedures, and safety standards to maintain a secure environment for both staff and customers, demonstrating attention to detail and accountability.
- Worked with various materials to assemble and create custom displays, following blueprints and specifications to meet store needs while maintaining high standards of craftsmanship.
- Supported the team by addressing special requests and troubleshooting issues, ensuring operations ran smoothly and customer needs were met promptly.
- Managed inventory of materials, furniture pieces, and tools, ensuring everything was well-stocked and in working condition for efficient project completion.
- Coordinated with the sales team to ensure displays aligned with current promotions and trends, boosting customer interest and engagement with the store’s offerings.
- Optimized store layout and product placement to enhance customer flow, improve product visibility, and contribute to a positive shopping experience.
Furniture Sales Consultant
Value City Furniture
05.2020 - 04.2021
- Recommended products based on customer needs and preferences, addressing inquiries and providing detailed product information, ensuring a seamless and satisfying experience.
- Maintained up-to-date knowledge of promotions, policies, and safety practices, offering accurate and effective assistance to ensure customer confidence and satisfaction.
- Prepared contracts, coordinated delivery services, and facilitated special orders, ensuring a smooth and efficient transaction process for clients.
- Assisted customers with ancillary products, such as insurance and service contracts, and explored financing options to ensure their needs were fully met.
- Delivered superior customer service, building rapport and ensuring client satisfaction through personalized, honest, and knowledgeable assistance.
- Managed a portfolio of 7-15 clients daily, providing tailored recommendations that aligned with customer preferences and budget, ensuring a positive experience for each individual.
- Recognized for top sales performance and exceptional customer service, consistently exceeding expectations and fostering customer loyalty.
- Conducted research on product features and benefits, providing clear and detailed information to help clients make informed decisions.
- Excelled in a fast-paced, high-pressure environment, effectively managing multiple clients while ensuring all needs were met with efficiency and professionalism.
- Coordinated floor plans and product displays, ensuring they aligned with customer preferences and company guidelines to create an appealing shopping experience.
- Consistently met or exceeded company standards for sales goals and performance metrics, showcasing reliability and a results-driven attitude.
Bakery Associate & Customer Service Specialist
Tiffany's Bakery & Eatery
02.2018 - 11.2019
- Greeted customers warmly and assisted with selecting bakery items, offering personalized recommendations based on preferences and seasonal offerings.
- Provided detailed information regarding bakery products, ensuring a positive customer experience from selection to checkout.
- Addressed customer inquiries promptly, resolving issues with professionalism and ensuring satisfaction.
- Processed point-of-sale transactions efficiently, including cash, credit cards, and loyalty rewards program redemptions, ensuring accurate processing and smooth transactions.
- Managed customer orders, ensuring all necessary details were accurately recorded and processed in a timely manner.
- Followed established safety protocols to ensure a safe environment for both customers and team members, maintaining cleanliness and order in all areas.
- Ensured all operational procedures, from food handling to product display, were conducted in accordance with company standards.
- Collaborated with team members to ensure smooth bakery operations, especially during peak hours, contributing to timely product availability and customer service.
- Assisted in maintaining a clean and organized environment by restocking supplies, ensuring the availability of products for customers and staff.
- Adapted to changing customer needs and provided quick solutions in stressful or high-pressure situations, ensuring customer satisfaction.
- Provided de-escalation assistance to customers, resolving conflicts in a calm and professional manner to maintain a positive atmosphere.
Lead Trainer / Frontline Associate
Panera Bread
12.2015 - 04.2018
- Maintained a welcoming and organized environment for guests by ensuring cleanliness and restocking essential supplies.
- Assisted customers with inquiries, orders, and personalized recommendations, enhancing their overall experience.
- Processed transactions swiftly and accurately, handling cash, credit, and digital payments with precision.
- Delivered exceptional customer service, ensuring a smooth and positive checkout experience.
- Adhered to safety and sanitation protocols, ensuring food preparation met quality and health standards.
- Thrived in a fast-paced, team-oriented environment, efficiently assembling and preparing meals while upholding quality control.
- Trained and mentored new team members, providing guidance on company policies, service standards, and operational procedures.
- Assisted with problem-solving and conflict resolution, addressing customer concerns with professionalism and efficiency.
- Managed deliveries and logistics, ensuring timely, accurate, and customer-friendly service.
Education
No Degree -
Midlands Technical College
West Columbia, SC 05.2001 -
High School Diploma -
Odyssey Online Learning
Columbia, SC 05.2001 -
Skills
- Active Listening
- Problem-Solving
- Conflict Resolution
- Communication
- Team Leadership
- Training & Development
- Collaboration in High-Pressure Environments
- Inventory Management
- Accuracy in Transactions
- Handling Multiple Tasks Simultaneously
- Meeting Deadlines
- Working Across Various Roles
- Learning New Skills Quickly
- Adherence to Safety Guidelines
- Equipment Handling
- Software & Inventory Management
- Customer Relationship Management
- Conflict Mediation
- Multitasking in Fast-Paced Environments
- Quick Decision-Making
Timeline
Overnight Stock Associate
Walmart
02.2025 - Current
Warehouse Package Handler
FedEx
09.2024 - 12.2024
Stocking Associate (AM Shift)
Walmart
03.2024 - 09.2024
Department Trainer
Target Distribution [Warehouse]
05.2022 - 08.2023
Building & Maintenance Assistant
Value City Furniture
04.2021 - 02.2022
Furniture Sales Consultant
Value City Furniture
05.2020 - 04.2021
Customer Service Associate Cashier
Exxon [GazBah Mini Shops]
11.2019 - 02.2025
Bakery Associate & Customer Service Specialist
Tiffany's Bakery & Eatery
02.2018 - 11.2019
Lead Trainer / Frontline Associate
Panera Bread
12.2015 - 04.2018
No Degree -
Midlands Technical College
05.2001 -
High School Diploma -
Odyssey Online Learning
05.2001 -
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