John Carroll, CMAA, CPC-A
Washington,IA
Summary
Detail-oriented operations and member services professional with experience in high-volume environments requiring accuracy, confidentiality, and process consistency. Proven track record of maintaining data integrity, meeting performance metrics, and implementing workflow improvements adopted as standard procedures. Advanced Microsoft Excel certified with hands-on experience in reporting, inventory tracking, and database documentation. Known for reliability, independent work ethic, and the ability to quickly adapt to new systems in remote and structured settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Services Representative III
NexRep, LLC
Remote
02.2025 - Current
- Managed high-volume inbound calls of 40+ calls per day while accurately updating and verifying patient records in internal systems
- Consistently met or exceeded Average Handle Time (AHT) performance targets of 8 minutes or less.
- Entered and maintained confidential patient information with strong attention to detail and HIPAA compliance standards
- Navigated 6 software platforms simultaneously to document interactions efficiently
- Identified process improvements to enhance efficiency and support team productivity and suggestions were acted upon to make all other MSR jobs more steamlined
Owner
Carroll Candle Company
Washington, IA
01.2023 - 01.2026
- Managed end-to-end business operations, including sales tracking, financial recordkeeping, and inventory management
- Logged and reconciled sales data, monitored revenue, and maintained organized financial documentation
- Maintained accurate inventory records and coordinated material purchasing to ensure stock availability
- Created and managed product listings, pricing, and updates on e-commerce website platforms
- Designed and maintained product labeling and documentation for consistent branding and compliance
- Responded to customer inquiries, processed orders, and resolved issues to ensure positive client experience
- Generated reports to track sales performance, expenses, and supply levels
- Implemented marketing strategies and monitored engagement data to optimize outreach efforts
Material Handler
Bazooka Farmstar, LLC
Washington, IA
04.2021 - 04.2024
- Coordinated material kitting for production assembly, ensuring accurate part consolidation and on-time availability
- Maintained strict inventory accuracy by reporting quantity and part number variances
- Developed and standardized a consistent kitting methodology adopted as the foundation for internal software enhancements
- Utilized advanced Microsoft Excel skills to track, analyze, and communicate inventory data to office personnel
- Trained new hires on safety protocols and operational procedures
Team Leader
Schenker Logistics, Inc
Iowa City, IA
04.2014 - 03.2021
- Supervised daily warehouse operations ensuring adherence to safety protocols and efficiency standards.
- Coordinated team schedules, optimizing workforce deployment for peak productivity.
- Trained and mentored new staff on operational procedures and equipment handling.
- Monitored performance metrics, identifying areas for process enhancements and cost savings.
- Collaborated with management to strategize resource allocation for optimal supply chain performance.
- Supervised warehouse operations by managing employees during shifts.
- Adhered to industry best practices for warehousing, material handling, and documentation.
- Maximized storage capacity by designing strategic warehouse layouts that facilitated optimal use of available space.
- Monitored performance and safety practices of 14-person warehouse staff.
- Optimized inventory control by conducting regular audits and implementing accurate tracking systems.
- Improved warehouse efficiency by implementing effective team management strategies and workflow processes.
Education
No Degree - Certified Professional Coder- Apprentice
Eastern Iowa Community College
Muscatine, IA12-2025
No Degree - Certified Medical Administrative Assistant
Eastern Iowa Community College
Muscatine, IA09-2025
No Degree - Advanced Microsoft Excel
Southeaster Community College
Whiteville, NC02-2023
Associate of Science - Secondary Education
Hyles-Anderson College
Crown Point, IN05-2015
Skills
- Advanced Microsoft Excel
- Data Entry & Record Management
- Database & Inventory Control
- Workflow Optimization
- Process Improvement
- Operational Decision Making
- CRM & Multi-System Navigation
- Client Support & Issue Resolution
- HIPAA Compliance
- Medical Terminology
Affiliations
National Healthcareer Association
AAPC
Certification
- Certified Medical Administrative Assistant (CMAA) - Certified Medical Administrative Assistant
- Notary Public- State of Iowa
Languages
Irish
Elementary
Timeline
Member Services Representative III
NexRep, LLC
02.2025 - Current
Owner
Carroll Candle Company
01.2023 - 01.2026
Material Handler
Bazooka Farmstar, LLC
04.2021 - 04.2024
Team Leader
Schenker Logistics, Inc
04.2014 - 03.2021
No Degree - Certified Professional Coder- Apprentice
Eastern Iowa Community College
No Degree - Certified Medical Administrative Assistant
Eastern Iowa Community College
No Degree - Advanced Microsoft Excel
Southeaster Community College
Associate of Science - Secondary Education
Hyles-Anderson College