John Carter
Owasso,OK
Summary
Experienced Assistant Store Manager bringing 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Proactive and meticulous Assistant Store Manager with over 10 years of experience in the retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Client Service Manager
HireRight Inc. - Employment Background Checks
12.2020 - 08.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reviewed repeated issues within operations to solve problems and improve company outcomes.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
Data Coordinator
HireRight Inc. - Employment Background Checks
03.2018 - 12.2020
- Handled Drug and Health screening for Client's applicant's. Would search for facilities near the applicant's physical address or location and set up appointments and provide documentation and information for the applicant and the testing site of what tests were needed.
- Followed up with the testing site to obtain documentation, if they were not provided to HireRight to be reviewed.
- Handled specific client accounts and handled their Random drug screenings tests for 300 - 500 employees during 3 month window time periods.
- Handled taking FedEx packets to the FedEx box to sent to the applicant.
- Handled maintaining the supply and ordering Chain of custody forms for the team.
Assistant Store Leader
GameStop
07.2007 - 03.2018
- Created staff schedules, approved requested time off and updated reports, when the store manager could not.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Supervised 5 - 10 co-workers.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Worked with customer service representatives to handle escalated customer issues.
- Assisted with general maintenance of store to keep environment perpetually clean and presentable.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Conducted new-hire trainings One time per year.
- Answered product questions and assisted customers in selection and checkout.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Answered questions about store policies and addressed customer concerns.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
Education
No Degree - Computer Information Systems
DeVry University
Kansas City, MOHigh School Diploma -
Siloam Springs High School
Siloam Springs, AR05.2005
Skills
- Resource Referrals
- Client Service Standards
- Event Planning
- Client Needs Assessment
- Exceptional Telephone Etiquette
- Customer Relations
- Client Issue Resolution
- Client Experience Management
- Coaching and Training
- Customer Service Management
- Positive and Constructive Feedback
Table top Gaming
- Meet with peers for monthly creativity and conflict resolution exercises.
- Gained necessary experience for character and skill development.
- Learned to quickly asses situations and collaborate to find best practice solutions.
Timeline
Client Service Manager
HireRight Inc. - Employment Background Checks
12.2020 - 08.2023
Data Coordinator
HireRight Inc. - Employment Background Checks
03.2018 - 12.2020
Assistant Store Leader
GameStop
07.2007 - 03.2018
No Degree - Computer Information Systems
DeVry University
High School Diploma -
Siloam Springs High School