John Carter
Manassas,VA
Summary
RESULTS-DRIVEN CUSTOMER SERVICE PROFESSIONAL Proactive, highly dedicated customer support professional with over five years of diverse experience in the public service industry. Noteworthy success in dynamic and challenging positions. Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions and strategies critical to organizational success. A team player with effective interpersonal and communication skills, with proven ability to thrive in busy environments with positive results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lawn Spray Technician
Trugreen
Lorton, VA
01.2023 - Current
- Operated power sprayers and spreaders for the application of pesticides and fertilizers.
- Maintained a clean workspace at all times including vehicles and equipment used for service calls.
- Responded promptly to customer inquiries regarding services provided.
- Inspected turf areas for pests or disease damage prior to treatment.
- Monitored weather conditions to determine when spraying should be done.
- Adhered strictly to all state regulations regarding pesticide applications in residential settings.
- Maintained proper use of ergonomic practices, personal protective and safety equipment.
- Ensured that all applicators were properly calibrated before each job.
- Stored unused chemicals in accordance with applicable laws and regulations.
- Conducted yard maintenance tasks according to contract and to meet customer satisfaction.
- Applied pesticides and other chemicals to prevent growth of weeds and eliminate bugs and other pests.
- Assisted in training new employees on proper techniques for mixing chemicals safely.
- Observed safety protocols when lifting heavy objects and operating equipment to avoid time-lost incidents or unnecessary delays.
- Provided driving instructions to truck drivers to support complete coverage of designated areas using hand and horn signals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Relayed new customer opportunities to management to follow up with sales.
- Answered customer questions regarding care and general knowledge of landscape.
- Provided each customer with dedicated service and assistance to build positive relationships and promote long-term brand loyalty.
Lawn Spray Technician
Trugreen
Upper Malboro, MD
11.2020 - 01.2023
- Operated power sprayers and spreaders for the application of pesticides and fertilizers.
- Maintained a clean workspace at all times including vehicles and equipment used for service calls.
- Responded promptly to customer inquiries regarding services provided.
- Inspected turf areas for pests or disease damage prior to treatment.
- Monitored weather conditions to determine when spraying should be done.
- Adhered strictly to all state regulations regarding pesticide applications in residential settings.
- Maintained proper use of ergonomic practices, personal protective and safety equipment.
- Ensured that all applicators were properly calibrated before each job.
- Stored unused chemicals in accordance with applicable laws and regulations.
- Conducted yard maintenance tasks according to contract and to meet customer satisfaction.
- Applied pesticides and other chemicals to prevent growth of weeds and eliminate bugs and other pests.
- Assisted in training new employees on proper techniques for mixing chemicals safely.
- Observed safety protocols when lifting heavy objects and operating equipment to avoid time-lost incidents or unnecessary delays.
- Provided driving instructions to truck drivers to support complete coverage of designated areas using hand and horn signals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Relayed new customer opportunities to management to follow up with sales.
- Answered customer questions regarding care and general knowledge of landscape.
- Provided each customer with dedicated service and assistance to build positive relationships and promote long-term brand loyalty.
Shift Leader
Pleasant News
Arlington, VA
10.2019 - 10.2020
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Assisted in training new employees on shift operations.
- Delegated tasks to employees and monitored activities and task completion.
- Coached team members to increase productivity and reduce workplace accidents.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Upheld company standards and compliance requirements for operations.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted general manager with operations game plan and company initiatives implementation.
- Oversaw quality control to identify inconsistencies and malfunctions.
Associate
Potbelly Restaurant
Vienna, VA
07.2017 - 09.2019
- Preparing quality finished products at various stations, complying with health and food safety standards, restocking items, cleaning, operating the cash register, answering the phone, providing great customer service
- Demonstrates and reinforces Potbelly’s Behaviors and Values– Integrity, Food Loving, Teamwork, Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring Teams, Creating Potbelly “Fans” through all interactions
- Ability to discuss Potbelly history with others
- Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards
- Be speedy and accurate in fulfilling orders
- Comply with health and safety standards for food, cleanliness and safety of shop
- Comply with established food safety requirements and practices
- Comply with shop security and safety standards
- Handle raw and finished waste according to established procedures
- Act with a sense of urgency toward all customers in the shop.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
Shift Supervisor
Uno Pizzeria & Grill
Falls Church, VA
01.2012 - 06.2017
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in taking customer orders and providing recommendations.
- Communicated clearly with kitchen staff regarding order specifics.
- Greeted customers and provided menus.
- Provided quality customer service with a friendly attitude.
Automotive Lube Technician
Jiffy Lube
Falls Church, VA
01.2008 - 01.2012
- Responsible for vehicle maintenance and light care like oil changes and tire rotations.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Advised customers on necessary repairs and preventive maintenance requirements for their vehicles.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Used telephones to reach out to customers and verify account information
- Reviewed completed work and road-tested vehicles.
- Greeted customers warmly and ascertain problem or reason for calling
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Maintained tools, test equipment and materials, keeping work areas organized.
Fire Sprinkler Helper
Virginia Sprinkler Company INC.
Springfield, VA
01.2003 - 01.2008
- Cut and threaded pipe to prepare for material for installation and testing of the system under supervision
- Working with a variety of hand tools and machines
- Performed other duties as assigned by supervisor or manager.
- Maintained organization, cleanliness and safety in work areas.
- Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris.
- Moved and held materials for senior professionals to complete work.
- Used strong verbal and written communication skills to convey messages to others.
- Organized supplies for use based on expected customer needs.
- Followed building standards and codes during unit installations.
- Removed systems and fixtures to prepare for replacements.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
Education
TruExpert Lawn Certification Program -
01.2024
Associate Degree - Medical Billing And Coding
Sanz School
Falls Church, VA06-2002
High School Diploma -
South Lakes High School
Reston, VA06-1997
Skills
- Customer Service
- Client Relationship Management
- Negotiation & Presentation Skills
- Time Management
- Organizational Skills
- Hospitality
- Sales
Certification
- TruExpert Lawn Certification Program, Annual 2020-2024
References
References available upon request.
Timeline
Lawn Spray Technician
Trugreen
01.2023 - Current
Lawn Spray Technician
Trugreen
11.2020 - 01.2023
Shift Leader
Pleasant News
10.2019 - 10.2020
Associate
Potbelly Restaurant
07.2017 - 09.2019
Shift Supervisor
Uno Pizzeria & Grill
01.2012 - 06.2017
Automotive Lube Technician
Jiffy Lube
01.2008 - 01.2012
Fire Sprinkler Helper
Virginia Sprinkler Company INC.
01.2003 - 01.2008
TruExpert Lawn Certification Program -
Associate Degree - Medical Billing And Coding
Sanz School
High School Diploma -
South Lakes High School