John Casadonte
Albuquerque,NM
Summary
Friendly and dependable professional with extensive experience supporting individuals and families through strong communication, patience, and problem-solving. Skilled in customer service, teamwork, and maintaining accuracy under pressure. Recently retired from a career in counseling and eager to bring reliability, adaptability, and a strong work ethic to part-time opportunities in customer-focused roles.
Overview
43
43
years of professional experience
Work History
Clinician II
Family Service Agency / TASC
05.2004 - 01.2024
- Conducted intake assessments and facilitated substance abuse groups.
- Provided support to individuals, building trust and delivering excellent customer service.
- Maintained accurate reports and organized records with attention to detail.
- Led group sessions, demonstrating communication, teamwork, and active listening skills.
- Adaptable and dependable in handling sensitive situations with professionalism.
- Proficient with computers and skilled in problem-solving.
- Strong time management, reliability, and work ethic.
Behavioral Therapist
Tapestry Therapeutic Services
08.1999 - 04.2004
- Maintained detailed documentation of client progress, adjusting treatment plans as needed to maximize results.
- Supported individuals with developmental disabilities and serious mental illness, providing compassionate care and guidance.
- Implemented exercises to enhance client emotional and physical well-being and improve functional skills.
- Collaborated with families and staff to ensure effective communication and teamwork.
- Demonstrated patience, empathy, and professionalism while handling challenging situations.
Probation Parole Officer
State of Wisconsin Department of Corrections
07.1992 - 04.1999
- Mentored new probation officers, sharing expertise in caseload management, risk assessment tools, and supervision techniques.
- Strengthened collaboration among staff through effective communication across departments.
- Conducted regular home visits, employment checks, and drug screenings to confirm compliance with probation or parole conditions.
- Testified effectively in court hearings regarding offender compliance, progress, or violations as needed for informed judicial decisions.
Cashier
University of Wisconsin - Milwaukee
08.1980 - 06.1992
- Greeted customers and responded promptly to their needs.
- Operated cash register with excellent precision.
- Worked a flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, improving customer relations and loyalty.
Education
Master of Science - Educational Psychology
University of Wisconsin, Milwaukee
Milwaukee, WI12-1996
Bachelor of Arts - General Studies
University of Wisconsin, Milwaukee
Milwaukee, WI05-1974
Skills
- Customer Service
- Attention to Detail
- Strong Work Ethic and Integrity
- Time Management
- Team Collaboration
- Reliability and Punctuality
- Cash Handling and Math Skills
- Problem-Solving
- Clear and Professional Communication
- Interpersonal Skills (able to work well with diverse people)
- Adaptability in New Environments
- Willingness to Learn and Take Direction
Timeline
Clinician II
Family Service Agency / TASC
05.2004 - 01.2024
Behavioral Therapist
Tapestry Therapeutic Services
08.1999 - 04.2004
Probation Parole Officer
State of Wisconsin Department of Corrections
07.1992 - 04.1999
Cashier
University of Wisconsin - Milwaukee
08.1980 - 06.1992
Master of Science - Educational Psychology
University of Wisconsin, Milwaukee
Bachelor of Arts - General Studies
University of Wisconsin, Milwaukee
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