John Casey
Oxnard,CA
Overview
9
9
years of professional experience
Work History
IT Support Lead
Olde Thompson
Oxnard, CA
08.2022 - Current
- Managing iPad deployments through Intune.
- Manage Static DHCP via Meraki Cloud.
- Packet Monitoring via Meraki Cloud.
- Monitoring and resolving cases using ServiceNow.
- Imaging machines using PXE boot.
- Installing and managing Velo Cloud for SDWAN solutions
- Implementing a tertiary Cellular backup for our Oxnard locations.
- Tablet Management from Intune.
- Perform user profile maintenance via AD Manager Plus.
- Perform remote machine troubleshooting via Zoho Connect.
- Account creation using Azure.
- Reason for Leaving: Currently Employed
Tier 2 Support for Failover
WTI Wireless
Calabasas, CA
03.2021 - 08.2022
- Implemented whitelists and blacklists for remote customers.
- Conducted Cellular surveys to troubleshoot cellular issues.
- Built streamlined diagrams to educate staff and customers.
- Built streamlined diagrams to troubleshoot issues.
- Extensively tested firmware iterations before field deployment.
- Implemented IP Passthrough solutions for hundreds of remote devices.
- Reason for Leaving: Laid off.
Tier 2 Helpdesk
Quench USA
King of Prussia, PA
11.2019 - 02.2021
- Remote support via TeamViewer.
- Remote support for satellite offices.
- Data consolidation for 365 migration.
- Configuring and deploying workstations using PXE Boot.
- Activating user accounts using Active Directory.
- Deactivating user accounts using Active Directory.
- Onboarding using Active Directory.
- Offboarding using Active Directory.
- Reason for Leaving: Relocated to west coast.
Tech Support Lead
WTI Wireless
Calabasas, CA
06.2017 - 11.2019
- TeamViewer to assist customers remotely.
- Used network fundamentals daily both in office and remotely.
- Assisted customers in proper use of our networking equipment.
- Rigorously tested hardware and firmware.
- Resolved TCP/IP issues for customers.
- Educated our customer base on network fundamentals.
- Guided our customer base in the proper implementation of hardware.
- Built UNIX scripts to allow for the programming of cellular modules.
- Reason for Leaving: Relocated to east coast.
Education
Bachelors of Science - Computer Science
Kutztown University
Kutztown, PA05-2017
Skills
- DHCP
- ServiceNow
- Security
- SCCM
- TCP/IP
- Zebra
- MDM
- Desktop Central
- Firewall
- Azure
- Intune
- Manage Engine
- Meraki
- Active Directory
- RDP
- MobiControl
- Operating systems
- Mobile device support
- Technical troubleshooting
- Data entry
- Hardware troubleshooting
- Data analysis
- [Software] expertise
- Service desk operations
- Technical lifecycle management
- System maintenance
- Network support
- Desktop support
Timeline
IT Support Lead
Olde Thompson
08.2022 - Current
Tier 2 Support for Failover
WTI Wireless
03.2021 - 08.2022
Tier 2 Helpdesk
Quench USA
11.2019 - 02.2021
Tech Support Lead
WTI Wireless
06.2017 - 11.2019
Bachelors of Science - Computer Science
Kutztown University