John Castanias
Ramp Agent
Indianapolis,IN
Summary
Goal-driven and skilled individual offering over 5 years of experience in aviation industry. Knowledgeable and critical thinker. Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Ramp Agent
FedEx
02.2020 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Coordinated ground crew activities to complete objectives on schedule.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Improved team response times to incoming aircraft, optimizing use of manpower and resources.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
- Fostered culture of safety, resulting in fewer workplace accidents and injuries.
- Ensured safe and efficient loading and unloading of cargo, leading to smoother and quicker turnarounds.
- Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
- Facilitated team-oriented environment, boosting morale and productivity among ramp agents.
- Developed and conducted training sessions for new hires, elevating skill level and knowledge base of ramp crew.
- Operated ground support equipment with precision, minimizing wear and tear through proper handling.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Safely operated various types of equipment such as conveyor belts, and tugs.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
Busser
Texas Roadhouse
06.2019 - 02.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Trained new staff in bussing and cleaning procedures.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Stocker
Hobby Lobby
09.2019 - 01.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Interacted with guests in friendly and knowledgeable way.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Meat and Seafood Clerk
Kroger
05.2018 - 08.2018
- Demonstrated versatility by cross-training in various roles within the meat and seafood department for maximum efficiency during busy periods.
- Managed daily shipments of fresh meat and seafood products by prioritizing their proper storage upon delivery effectively.
- Ensured accurate pricing and labeling of merchandise by keeping track of price changes or promotional offers diligently.
- Educated customers on proper handling and preparation techniques for various meat and seafood items, leading to increased sales.
- Conducted regular temperature checks to ensure food safety standards were consistently met in all areas of the department.
- Maintained a clean, organized, and visually appealing display case, ensuring the highest quality of products for customers.
- Adhered to strict sanitation protocols by regularly cleaning workspaces, equipment, utensils, and display cases.
- Supported the smooth operation of the store by assisting in other departments when necessary to meet customer needs effectively.
- Contributed to an increase in repeat business by establishing rapport with customers through exceptional service skills.
- Collaborated with team members to ensure efficient workflow and seamless customer service during peak hours.
- Showcased excellent problem-solving skills by addressing customer concerns or complaints promptly, leading to higher levels of satisfaction.
- Upheld company merchandising standards with creative product arrangements that caught customers'' attention while shopping instore.
- Enhanced customer satisfaction by providing knowledgeable meat and seafood recommendations based on preferences and dietary requirements.
- Streamlined order fulfillment processes for phone orders or online pickups, resulting in shorter wait times for customers upon arrival.
- Promoted new products or specials through engaging customer interactions, boosting overall sales within the department.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Restocked products based on available inventories and customer demands.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Floor Staff Member
Regal Cinemas
05.2016 - 03.2017
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
- Collaborated with team members to maintain store appearance, resulting in a more enjoyable viewing experience for customers.
Education
High School Diploma -
Westfield High School
Westfield, IN05-2018
Skills
- Problem-solving
- Safety procedures compliance
- Flexible schedule
- Workload management
- Adherence to policies
- Willing to learn
- Critical thinking
- Team collaboration
- Team leadership
- Dependable and responsible
- New agent training
- Attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of 10 staff members and regularly rotated to cover other teams and their staff when needed
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
Certification
- Indiana Driver's License
- I’m qualified to work on and plan loads for Airframes; 777, 767, 757, Airbus, MD 10, and MD 11. I have extensive experience offloading and loading all types of Fedex aircraft including but not limited to, loader operator, load captain, pin person, tug driver and material handler.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Ramp Agent
FedEx
02.2020 - Current
Stocker
Hobby Lobby
09.2019 - 01.2020
Busser
Texas Roadhouse
06.2019 - 02.2020
Meat and Seafood Clerk
Kroger
05.2018 - 08.2018
Floor Staff Member
Regal Cinemas
05.2016 - 03.2017
High School Diploma -
Westfield High School
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Languages
English
Native or Bilingual
French
Elementary
Interests
Reading
Sports
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