John Castelanos
Los Angeles
Summary
Accomplished Merchandise Manager skilled in developing visual strategies for retail locations. Brings on-trend knowledge, great forecasting abilities and decisive approach to leading teams and delegating tasks. Well-versed in buying plans and current inventory levels.
Overview
33
33
years of professional experience
Work History
Ambassador
University of Southern California, USC
01.2025 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Assistant Store Manager
Rite Aid
03.2023 - 04.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Merchandise Supervisor
Contrackers Warehouse
09.2021 - 05.2022
- Maintained sufficient stock levels and verified appropriate stock presentations for each season.
- Oversaw stockroom organization to foster convenient access to merchandise.
- Established merchandising plans, implemented action steps and adjusted plan based on progress towards goals.
Assistant Store Manager
Rite Aid
09.2007 - 09.2021
- Recaptured dissatisfied customer loyalty with successful complaint management and resolution.
- Supervised and disciplined employees to reach performance targets.
- Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.
Operations Manager
Good Guys
11.1992 - 06.2004
- Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.
- Resolved process inefficiencies through effective analysis and resolution of deficient areas.
- Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.
Education
Garfield High
Los Angeles, California06.1983
Skills
- Inventory management
- Product promotion during peak seasons
- Warehouse organization
- Installation of displays
Languages
English
Timeline
Ambassador
University of Southern California, USC
01.2025 - Current
Assistant Store Manager
Rite Aid
03.2023 - 04.2024
Merchandise Supervisor
Contrackers Warehouse
09.2021 - 05.2022
Assistant Store Manager
Rite Aid
09.2007 - 09.2021
Operations Manager
Good Guys
11.1992 - 06.2004
Garfield High
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