John Castellanos
Los Angeles,CA
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Assistant Store Manager
Rite Aid
Monterey Park, CA
03.2023 - 05.2024
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided training to new employees on company policies and procedures.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Merchandising Manager
Contractors Warehouse
Los Angeles, CA
09.2021 - 03.2022
- Ensured compliance with company policies regarding product selection, ordering, display and inventory management.
- Assisted in developing visual displays for stores according to corporate guidelines.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Ensured compliance with applicable laws, regulations and safety standards.
- Coordinated activities between different departments within the organization.
- Placed prices and descriptive signage to enhance displays and promote items.
- Managed inventory levels across multiple channels to ensure product availability and minimize overstock.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Organized and prioritized projects.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
Assistant Store Manager
Rite Aide
Los Angeles, CA
09.2007 - 09.2021
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Operations Manager
Good Guys Electronics
Los Angeles, CA
10.1992 - 02.2004
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Created detailed reports on the performance of individual departments within operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Addressed customer concerns with suitable solutions.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Enforced federal, state, local and company rules for safety and operations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
GED -
James A. Garfield Senior High School
Los Angeles, CA01-1986
Skills
- Business Development
- Stock management
- Customer Relations
- Department Oversight
- Store Organization
- Records Management
Accomplishments
- Merchandise Control Associate of The Year 1997
Timeline
Assistant Store Manager
Rite Aid
03.2023 - 05.2024
Merchandising Manager
Contractors Warehouse
09.2021 - 03.2022
Assistant Store Manager
Rite Aide
09.2007 - 09.2021
Operations Manager
Good Guys Electronics
10.1992 - 02.2004
GED -
James A. Garfield Senior High School