Summary
Overview
Work History
Education
Skills
Timeline
Generic

John CASTRO

Lacey

Summary

Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.

Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.

Overview

19
19
years of professional experience

Work History

District Manager

Miniso USA
04.2024 - 09.2025
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.

Store Associate

NEXCOM
05.2021 - 12.2022
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Communicated with customers about policies, restrictions and refund policies.
  • Used POS to ring up customer purchases, process payments and issue receipts.
  • Educated customers on product and service offerings.
  • Recommended optimal merchandise based on customer needs and desires.

General Manager

CubeSmart
03.2018 - 02.2021
  • Managed the day-to-day tactical and long-term strategic activities within the business.
  • Reduced and controlled expenses by improving resource allocation.
  • Reviewed and approved billing invoices and expense reports.
  • Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.
  • Collected and reported information on competitive activity during presentations.
  • Served as mentor to junior team members.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Collected and kept careful records of rental payments.
  • Conducted property tours for potential tenants and answered any questions.
  • Monitored and documented all income, including delinquencies.
  • Created staff schedules in response to community needs.
  • Taught, promoted and enforced safe work practices among on-site staff.
  • Conducted inventories of and delivered building supplies.
  • Handled customer complaints personally to verify they were properly handled.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Fully abstracted all leases and entered all pertinent information into the [HIVE] management system.
  • Maintained accurate and updated websites and printed materials.

Accounting Clerk

Atkins Kroll Inc
03.2017 - 07.2017
  • Performed administrative duties supporting the administration, finance and insurance, and finance departments related to vehicle sales.
  • Responsible for performing a wide range of general clerical and accounting support functions within the organization.
  • Processed accounts payables and receivables as needed.
  • Maintaining accounting documents and records.
  • Providing accounting and clerical support to the Accountant.
  • Tasked with carrying out a variety of bookkeeping activities for a portfolio of clients.
  • Preparing bank deposits, general ledger postings and statements.
  • Collating payroll information on a monthly basis.
  • Working with vendors, customers, and colleagues to resolve inquiries and issues.
  • Reviewing and processing employee expense reports.
  • Posting supplier invoices to the accounts system.
  • Assisting with processing of sales invoices, debtors statements and cash receipts on the Total accounts package.
  • Assisted owner with day to day tasks.

Sales Associate

Macy's
09.2010 - 10.2012
  • Monitored common areas for cleanliness and safety.
  • Established and implemented leasing goals while managing an effective lease expiration program.
  • Reviewed all leases to guarantee that tenants received the proper level of service.
  • Computed sales prices, total purchases and processed payments.
  • Described merchandise and explain operation of merchandise to customers.
  • Placed special orders and called other stores to find desired items.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Operated a cash register to process cash, check and credit card transactions.
  • Recommended merchandise based on customer needs.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Administered all point of sale opening and closing procedures.
  • Facilitated monthly and quarterly physical inventory counts.

Automation Clerk

Guam Census/ US Bureau of Statistics
03.2010 - 08.2010
  • Communicated and collaborated with staff and handled administrative tasks such as assisting with proposals, answering phone calls, drafting correspondence, preparing documents, entering data in databases, sorting incoming mail and deliveries, and carrying out research.

Certified Swing Manager

McDonalds Restaurants of Guam
06.2006 - 09.2008

Education

Bachelor - Business Administration and Management

University of Washington
Seattle, WA
12.2020

Skills

  • Front-end operations management
  • Transaction management
  • Sales oversight
  • Staff supervision
  • Staff training
  • Scheduling
  • Cash control
  • Customer service orientation
  • Leadership skills
  • Recruiting and hiring
  • Training and coaching
  • Attention to detail
  • Sales management
  • Operations management
  • Customer relations
  • Financial management
  • Team development
  • Action plans
  • Multi-unit management
  • Employee scheduling
  • Operations improvements
  • Team leadership
  • Staff development

Timeline

District Manager

Miniso USA
04.2024 - 09.2025

Store Associate

NEXCOM
05.2021 - 12.2022

General Manager

CubeSmart
03.2018 - 02.2021

Accounting Clerk

Atkins Kroll Inc
03.2017 - 07.2017

Sales Associate

Macy's
09.2010 - 10.2012

Automation Clerk

Guam Census/ US Bureau of Statistics
03.2010 - 08.2010

Certified Swing Manager

McDonalds Restaurants of Guam
06.2006 - 09.2008

Bachelor - Business Administration and Management

University of Washington

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