John Cave
Arlington,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Ready Mix Driver
Martin Marietta Materials
Arlington
07.2023 - Current
- Ready mix driver delivering concrete to various sites.
Dish Network Sales Agent
Dish Network Corp
Houston, TX
05.2014 - 08.2015
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified root cause of technical issues and developed solutions.
- Researched, analyzed and diagnosed complex system problems.
Bank Teller
Woodforest National Bank
Houston, TX
03.2012 - 07.2014
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Multi-tier Customer Service Expert Agent
Comcast Cable Company
Orlando, FL
03.2005 - 11.2009
- Provided customers with accurate, valid and complete information on products and services.
- Responded promptly to customer inquiries in person, by telephone, or via email.
- Resolved customer complaints via phone, email or face-to-face contact.
- Negotiated contracts with clients on behalf of the company.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
- Assisted customers with product selection, sizing and styling.
Education
Master's in Public Administration -
Ashford University
05.2018
Bachelor of Science - Economics
University of Houston - Clear Lake
Houston, TX01-2009
A+ IT Certification -
University of San Jacinto
Houston, TX05-2008
Skills
- PowerPoint (5 years)
- Typing (10 years)
- Sales (6 years)
- Marketing (2 years)
- Microsoft Office (10 years)
- Call Center (4 years)
- Bank Teller (2 years)
- Microsoft Excel (5 years)
- MS Office (10 years)
- Data Entry (8 years)
- Financial Analysis (2 years)
- Teaching (10 years)
- English
- Problem solving
- Communications
- Public Speaking
- Commercial Driving
- Customer Complaint Resolution
- Resolving Conflicts
- Positive And Friendly
- Superior Computer Skills
- Skilled Multi-Tasker
- Strong Work Ethic
- Excellent Time Management Skills
- Relationship Building
- Customer Service
- Inbound And Outbound Calling
- Ms Office
- Data Management
- Active Listening
- Team Collaboration
Timeline
Ready Mix Driver
Martin Marietta Materials
07.2023 - Current
Dish Network Sales Agent
Dish Network Corp
05.2014 - 08.2015
Bank Teller
Woodforest National Bank
03.2012 - 07.2014
Multi-tier Customer Service Expert Agent
Comcast Cable Company
03.2005 - 11.2009
Master's in Public Administration -
Ashford University
Bachelor of Science - Economics
University of Houston - Clear Lake
A+ IT Certification -
University of San Jacinto
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