Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Cervantes

San Diego,CA

Summary

Bilingual (english & spanish) manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Manager

Payless Car Rentals
04.2013 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Demolition Laborer

Morello Concrete Ins
09.2012 - 09.2013
  • Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
  • Operated power equipment to move materials and promote job efficiency.
  • Loaded and removed debris from sites to keep areas clean and avoid safety concerns.
  • Gathered and disposed of worksite debris to remove safety hazards.

Demolition Laborer/Concrete Laborer

Fj Brawley Concrete
08.2011 - 08.2012
  • Loaded and removed debris from sites to keep areas clean and avoid safety concerns.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.

Car Sales Agent

Island Sales & Leasing
01.2011 - 10.2012
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Member Service Representative

24 Hour Fitness
01.2008 - 03.2010
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Verified customer identification and documentation for compliant transactions.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Generated account activity reports to identify upgrade and sales opportunities.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Bachelor of Arts - Behavioral Sciences

Ashford University
San Diego, CA
07.2019

GED -

Grossmont Adult School
El Cajon, CA
05.2010

Skills

  • Staff Management
  • Sales and Marketing
  • Project Management
  • Lead Generation
  • Verbal and Written Communication
  • Customer Relationship Management
  • Team Leadership
  • Time Management
  • Brand Management
  • Coaching and Mentoring
  • Managed Care
  • Product Management and Branding
  • Managing Laborers
  • Managing Terminations
  • Strategic Planning
  • Managing Routines
  • Schedule Preparation
  • Issue and Conflict Resolution
  • Budget Controls
  • Budgeting and Cost Control
  • Productivity Performance
  • Managing Appointments
  • Job Assignments
  • Employee Training
  • Complex Problem-Solving
  • Finance and Accounting Operations
  • Supplier Relations
  • Managing Files and Records
  • Timelines and Milestones
  • Income and Expense Management
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Managing Fleet Vehicles
  • Overseeing Employees
  • Managing Multiple Tasks
  • Negotiation

Languages

Spanish
Native or Bilingual

Timeline

Manager

Payless Car Rentals
04.2013 - Current

Demolition Laborer

Morello Concrete Ins
09.2012 - 09.2013

Demolition Laborer/Concrete Laborer

Fj Brawley Concrete
08.2011 - 08.2012

Car Sales Agent

Island Sales & Leasing
01.2011 - 10.2012

Member Service Representative

24 Hour Fitness
01.2008 - 03.2010

Bachelor of Arts - Behavioral Sciences

Ashford University

GED -

Grossmont Adult School

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John Cervantes