John Cervantes

Round Rock ISD

07.2017 - Current

Offered online and voice-based support responses to customers' operational queries, providing remote ticket resolution or dispatching technicians as necessary.
Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
Maintained accurate records of customer service calls and inputted all information into company's database.
Sustained ongoing expertise in fire and safety regulations, confirming compliance of installed systems.
Maintained NICET (National Institute for Certification in Engineering Technology) Level [Number] Fire Alarm Certification.
Communicated effectively with customers, answering questions, and concerns regarding systems.
Educated customers on preventive care and regular maintenance to prevent system malfunctions.
Provided professional services and support in a dynamic work environment.
Learned and adapted quickly to new technology and software applications.
Skilled at working independently and collaboratively in a team environment.
Set up soundboards, microphones, amplifiers, audio lines, monitors and speakers to satisfy production needs for live and taped programming.
Maintained integrity of audio and support equipment and notified management of repair or replacement needs.

Summary