John Champagne
Charleston,SC
Summary
Results-driven Territory Manager
Professional with strong background in territory management. Proven ability to drive sales growth, build strong client relationships, and develop strategic market plans. Known for fostering team collaboration and adapting to changing market conditions. Expertise in negotiation, market analysis, and customer service. Reliable and results-focused with passion for achieving targets and exceeding expectations.
Overview
16
16
years of professional experience
Work History
Territory Manager - Low Country Market
Johnstone Supply
Charleston And Summerville, SC
02.2024 - Current
- Oversees the sales and operation of the Summerville and Charleston Johnstone Supply Branches which combined generates 37 million dollars in annual revenue.
- Assisted in multiple customer transitions from competitor products to our Daikin products by forecasting demand, adjusting purchasing plans, and proactively addressing customer concerns. Worked closely during this process with our AM's.
- Improved branch recruitment effectiveness by enhancing HR communication, resulting in faster hiring and better applicant pool visibility through UltiPro.
- Hosted and led Regional and Market Managers' meetings in order to address operational challenges and sales issues; fostering collaboration and experience sharing.
- Regularly works with the Purchasing Team to optimize inventory distribution, reducing stock-outs and improving supply chain flow and customer satisfaction.
- Fostered inter-branch team collaboration by initiating cross-training programs, increasing operational efficiency and morale.
- Worked with AM's to address pain points and collaborated with Lauren DeLaPerriere to address ecommerce solutions.
- Developed and executed strategic sales plans to optimize market penetration.
- Fostered relationships with key accounts to drive customer retention and loyalty.
- Analyzed market trends to identify growth opportunities and competitive positioning.
- Collaborated with cross-functional teams to enhance product offerings and service delivery.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
Branch Manager – North Charleston, SC
Johnstone Supply – The Ware Group
North Charleston, SC
09.2014 - 01.2024
- - Transformed the underperforming Charleston branch from $3M in annual sales to nearly $25M, ranking 3rd in the Ware Group and 16th nationwide.
- - Established and standardized will-call procedures, delivery routing, counter sales practices, and customer engagement strategies.
- - Mentored and repositioned team members to maximize talent utilization, resulting in multiple internal promotions.
- - Introduced onboarding tours, vendor-focused sales events, and counter days to enhance customer and employee experience.
- - Drove eCommerce adoption across South Carolina, integrating equipment add-on sales and system matches.
- - Championed the need for continuous employee training and cross-functional skill development to ensure operational flexibility.
Branch Manager – Summerville, SC
Johnstone Supply
Summerville, SC
01.2010 - 08.2014
- - Opened and established the new Summerville branch from the ground up during an economic downturn, ensuring profitability and operational stability.
- - Outperformed neighboring markets in sales growth through aggressive customer acquisition and service excellence.
- - Led branch transition during acquisition by The Ware Group, quickly aligning store processes with new corporate standards and software platforms.
Education
Bachelor of Arts - History
Warren-Wilson College
Asheville, NCSkills
- Leadership & Team Development
- Sales Growth & Market Expansion
- P&L Management & Budgeting
- Operations & Process Improvement
- Customer Relationship Management
- Cross-functional Collaboration
- Inventory & Supply Chain Optimization
- Staff Training & Mentorship
- Problem Solving & Strategic Planning
- Proficient in Eclipse, Phocas, JU-Online, OE Touch, Johnstone Web Order, DSB, Microsoft Word, Excel
Accomplishments
- Continuous track record of exceeding sales goals.
- Turning underperforming branches into market leaders.
- Fostering team cohesion and customer satisfaction.
- Employee of the Year.
- Store of the Year (Nationwide) in Charleston.
- Johnstone Ware Group Fighter’s Belt for Branch of the Year.
- Top performing Johnstone Branch in South Carolina year after year.
- Account Manager engagement and customer successes - results.
- Market Share of 23% and sale per Capita of $38.91. Well above the national average of 10.9% share.
Timeline
Territory Manager - Low Country Market
Johnstone Supply
02.2024 - Current
Branch Manager – North Charleston, SC
Johnstone Supply – The Ware Group
09.2014 - 01.2024
Branch Manager – Summerville, SC
Johnstone Supply
01.2010 - 08.2014
Bachelor of Arts - History
Warren-Wilson College
Awards & Recognitions
Employee of the Year, Store of the Year (Nationwide), Johnstone Ware Group Fighter’s Belt – Branch of the Year
Professional Attributes
- - Proven leadership and mentorship across multiple locations
- - Strong problem-solving with practical, results-focused solutions
- - Exceptional interpersonal skills with customers, peers, and executive leadership
- - Committed to continuous improvement and operational excellence