Product Owner with advanced problem-solving skills and technical aptitudes. Extensive experience product development, sales support and project management. Team player with a positive and upbeat attitude.
Overview
16
16
years of professional experience
Work History
IT Portfolio Manager
ConvergeOne
01.2022 - Current
Lead ERP implementation project.
Developed systems and procedures to improve operational quality and team efficiency.
Developed and maintained relationships with external vendors and suppliers.
Analyzed and reported on key performance metrics to senior management.
Managed product roadmap planning and delivery.
Leveraged Agile methodologies across multiple teams to deliver complex projects within tight deadlines.
Product Specialist
Olympus
05.2017 - 12.2021
Liaise with customers to develop deep understanding of business needs and product requirements
Coordinated product design meetings and decisions across internal departments.
Manage product data and workflows within ERP, CRM, PLM and global product information databases
Monitor product backlog, communicate and resolve issues across departments and customers
Train internal teams on products and procedures
Develop and monitor sales reporting and product KPIs to drive development efforts
Define and analyze metrics to measure product performance to optimize product development
Commercial Operations Admin
Olympus
10.2013 - 05.2017
CRM and ERP development and reporting
Back end transaction support for Sales, Order Entry, Part Maintenance, Contracts and Service
Internal tool development for Sales, Product Management, Contracts and Order Entry
Inspected inbound and outbound products for compliance with company policies and procedures
Manage daily workload for team members to ensure processing of Orders, Credit Returns, Service Events and Vendor Warranty claims within set KPI
Order Fulfillment Coordinator
Olympus
01.2010 - 10.2013
Coordinated calibration and final assembly of instrument orders
Configured product components and consolidated parts with sales order items
Documented and tracked non-conforming parts, manufacturing issues and inventory shortages
Ensured all orders shipped by scheduled deliver dates
Administrator
Serica Technologies
09.2007 - 09.2008
Maintained product history files throughout product development life cycle
Established and maintained lab contacts for outsourced processes and testing
Researched and supported device design changes
Provided cost projections for acquiring new equipment
Helped team meet regulatory requirements by coordinating documentation and filings.
Set up lab equipment, organized inventory, and maintained facilities.