Summary
Overview
Work History
Skills
Timeline
Generic

John Chappell

Acton,MA

Summary

Product Owner with advanced problem-solving skills and technical aptitudes. Extensive experience product development, sales support and project management. Team player with a positive and upbeat attitude.

Overview

16
16
years of professional experience

Work History

IT Portfolio Manager

ConvergeOne
01.2022 - Current
  • Lead ERP implementation project.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed product roadmap planning and delivery.
  • Leveraged Agile methodologies across multiple teams to deliver complex projects within tight deadlines.

Product Specialist

Olympus
05.2017 - 12.2021
  • Liaise with customers to develop deep understanding of business needs and product requirements
  • Coordinated product design meetings and decisions across internal departments.
  • Manage product data and workflows within ERP, CRM, PLM and global product information databases
  • Monitor product backlog, communicate and resolve issues across departments and customers
  • Train internal teams on products and procedures
  • Develop and monitor sales reporting and product KPIs to drive development efforts
  • Define and analyze metrics to measure product performance to optimize product development

Commercial Operations Admin

Olympus
10.2013 - 05.2017
  • CRM and ERP development and reporting
  • Back end transaction support for Sales, Order Entry, Part Maintenance, Contracts and Service
  • Internal tool development for Sales, Product Management, Contracts and Order Entry
  • Inspected inbound and outbound products for compliance with company policies and procedures
  • Manage daily workload for team members to ensure processing of Orders, Credit Returns, Service Events and Vendor Warranty claims within set KPI

Order Fulfillment Coordinator

Olympus
01.2010 - 10.2013
  • Coordinated calibration and final assembly of instrument orders
  • Configured product components and consolidated parts with sales order items
  • Documented and tracked non-conforming parts, manufacturing issues and inventory shortages
  • Ensured all orders shipped by scheduled deliver dates

Administrator

Serica Technologies
09.2007 - 09.2008
  • Maintained product history files throughout product development life cycle
  • Established and maintained lab contacts for outsourced processes and testing
  • Researched and supported device design changes
  • Provided cost projections for acquiring new equipment
  • Helped team meet regulatory requirements by coordinating documentation and filings.
  • Set up lab equipment, organized inventory, and maintained facilities.

Skills

  • Cross-functional teamwork
  • System integration
  • Product life cycle management
  • Workflow optimization
  • Expert in Microsoft Office Suite
  • Team Management
  • Financial Data Interpretation

Timeline

IT Portfolio Manager

ConvergeOne
01.2022 - Current

Product Specialist

Olympus
05.2017 - 12.2021

Commercial Operations Admin

Olympus
10.2013 - 05.2017

Order Fulfillment Coordinator

Olympus
01.2010 - 10.2013

Administrator

Serica Technologies
09.2007 - 09.2008
John Chappell