John Chavez
Rio Rancho,USA
Summary
Seasoned professional with a proven track record at Bread Financial, adept in elevating client satisfaction and brand loyality. Expert in customer service and quality assurance management, I excel in strategic relationship cultivation and effective problem-solving. Demonstrated leadership in mentoring team members towards achieving excellence, with a keen focus on process improvement and customer information protection.
Overview
28
28
years of professional experience
Work History
Customer Care Advocate
Bread Financial
Rio Rancho, USA
08.2019 - Current
- Review Customer accounts, take payments, make adjustments, credits, late fees, authorizations, credit increases, payment history revisions, submit credit bureau investigation forms, call reviews and grading, peer mentoring, customer care chat associate, credit record reviews, and disputes
- Opening new accounts, reviewing applications, performing credit reviews and handling fraud queues
Personal Trainer
Self-Employed
03.2016 - 08.2019
- Instruct participants in maintaining exertion levels to maximize benefits from exercise routines
- Plan routines, choose appropriate movements for each set of muscles, depending on participants capabilities and limitations and choose different
- Teach proper breathing techniques used during physical exertion
- Evaluate individuals' abilities, needs, and physical conditions, and develop suitable training programs to meet any special needs
Letter Carrier
UNITED STATES POSTAL SERVICE
11.2006 - 02.2016
- Maintain records
- Obtain signed receipts for registered, certified, and insured mail collect associated charges; and complete any necessary forms
- Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of inbound and outbound calling satchels, carts, cars, and small trucks
- Excellent multi-tasker
- Turn in money and receipts collected along mail routes
- Invoice processing
- Maintain accurate records of deliveries
- Employee scheduling
- Answer customers' questions about postal services and Inventory control procedures & regulations
- Cash handling accuracy
- Sell stamps and money orders
- Loss prevention
- Asset Protection
Stocker and Asset Protection
DILLARDS
Albuquerque, NM
06.2006 - 11.2006
- Time management
- Equipment operation
- Pack and unpack items to be stocked on shelves in stockrooms
- Working independently in warehouses, or storage yards
- Materials handling and transport
- Receive and count stock items, and record data manually or using
- Shipping and receiving
- Wrapping and boxing
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued
- Implement or monitor processes to reduce property or financial losses
- Investigate known or suspected internal theft, external theft, or vendor fraud
Manager
DIONS PIZZA
Albuquerque, NM
06.1997 - 07.2002
- Count money and make bank deposits
- Conducted weekly team meetings, responsible for annual employee performances
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted
- Maintain food and equipment inventories and keep inventory records
- Schedule staff hours and assign duties
- Perform Training of employees to ensure compliance and regulatory standards
- Establish standards for personnel performance and customer service
Education
GED -
West Mesa High School
Albuquerque, NM05-1997
Skills
- Team Leadership
- Collaborative Teamwork
- Effective Team Building
- Productive Team Meetings
- Strategic Relationship Cultivation
- Effective Problem-Solving
- Rapid Decision-Making
- Effective Communication
- Emotional Awareness
- Enhance Efficiency
- Elevate Client Satisfaction
- Performance Improvement Coaching
- Professional Mentoring
- Employee Training Facilitation
- Procedure Development
- Process Improvement
- Customer Service Expertise
- Service Excellence
- Quality Assurance Management
- Quality Control Management
- Subject Matter Expert
- Record Management
- Inventory Management
- Asset Protection
- Expense Management
- Employee Shift Management
- Effective Time Management
- Escalation management
- Strong Organizational Skills
- Active learning
- Active listening
- Outlook Application Expertise
- Windows Proficiency
- Experienced with Microsoft Word
References
Available upon request.
Timeline
Customer Care Advocate
Bread Financial
08.2019 - Current
Personal Trainer
Self-Employed
03.2016 - 08.2019
Letter Carrier
UNITED STATES POSTAL SERVICE
11.2006 - 02.2016
Stocker and Asset Protection
DILLARDS
06.2006 - 11.2006
Manager
DIONS PIZZA
06.1997 - 07.2002
GED -
West Mesa High School