John Chesney
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Director of Operations
Virgil's Auto Repair & Towing Rochester
11.2021 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
Service Advisor
Subaru of Rochester
04.2021 - 11.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Documented problems and corrective actions to maintain records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and updated databases to handle customer data.
- Created and maintained detailed database to develop promotional sales.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Interpreted diagnostic results to provide accurate repair recommendations.
Service Adviser
Virgil's Auto Clinic- Rochester
12.2018 - 04.2021
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems, and providing product information.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Realtor
Coldwell Banker Burnett
03.2016 - 01.2018
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Compared recently sold area properties to determine competitive market prices.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
General Manager
Kahler Inn & Suites
09.2015 - 03.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
AmericInn Rochester Airport
03.2005 - 08.2015
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Business Administration -
Minnesota School of Business
Rochester, MN01.2009
Skills
- Operations Oversight
- Strategic Planning
- Capital Spending
- Performance Analysis
- Performance Improvement
- Data Management
- Data Analysis
- Proficient in [Software]
- Customer Relations
- Decision-Making
Community Service
- City of Eyota, Eyota, MN, 01/01/19, present, Councilman - Eyota City Council, Collaborates with city leaders and fellow Councilmen to Establish annual operating budget the city Assists with monitoring and adjusting budget items for the city throughout the year. Work with fellow councilman to review and approve an annual capital improvement plan for the city. Assist with updating the city comprehensive plan for organized city growth and development. Appointed Commission member to Information Technology Committee. Appointed commission member to Planning and Zoning Commission, Act as liaison between city and general public.
- City of Eyota, Eyota, MN, 07/01/16, present, Planning & Zoning Commission Board Member. Actively reviews and discusses community development matters with commission. Actively reviews and discusses matters pertaining to the city ordinance development and implementation. Actively discuss and vote on various objectives, Review and record judgments rendered through board discussion and deliberation. Acts as liaison between city and general public.
References
available upon request
Timeline
Director of Operations
Virgil's Auto Repair & Towing Rochester
11.2021 - Current
Service Advisor
Subaru of Rochester
04.2021 - 11.2021
Service Adviser
Virgil's Auto Clinic- Rochester
12.2018 - 04.2021
Realtor
Coldwell Banker Burnett
03.2016 - 01.2018
General Manager
Kahler Inn & Suites
09.2015 - 03.2016
General Manager
AmericInn Rochester Airport
03.2005 - 08.2015
Business Administration -
Minnesota School of Business
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