Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
TruckDriver

John Chester

Marmora,NJ

Summary

Highly-motivated results-oriented sales worker, engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Client Technology Analyst II & API Specialist

Holman
06.2024 - 12.2024
  • Manage intake of all client requests for new access credentials to Holman’s API data endpoints, as well as all troubleshooting cases for existing API accounts
  • Monitor and update Azure DevOps board for all API related User Stories
  • Maintain communications between stakeholders, development, account management, and roadmap teams regarding all new API credential requests and any existing API concerns
  • Document all new API endpoint feature requests from clients for future roadmap updates
  • Assist with designing new API endpoint solutions to better suit the clients’ data needs
  • Meet directly with clients’ fleet management and development teams to discuss and demonstrate Holman’s API endpoint solutions to simplify the client’s means of accessing their data, as well as posting new data, to the Holman database
  • Create all new API credentials for clients to perform outbound get, and inbound post, data calls to Holman’s Oracle database
  • Create new ADO User Stories, Epics, and Features as needed for new API Roadmap items
  • Maintain all internal and external documentation regarding Holman’s available API solutions, including updating client-facing Developer Guides with feature updates, as well as internal SOP documents for creating & troubleshooting API accounts
  • Proficient using PLSQL Developer, Monday.com, Azure DevOps, Uizard, Visio, Power BI, FleetTrack, Swagger, Postman, JavaScript Object Notation (.JSON) script writing, Oracle, and MS Office Programs

Platform Designer

Holman
02.2023 - 06.2024
  • Attended meetings during the design and development phases of projects for awareness as well as input regarding customer usability perspective
  • Researched each project assignment with business and IT stakeholders to ensure all internal and external end users’ needs are met
  • Put together the business requirement documentation needed to provide an overview of the main deliverables of the project and start the weekly sprint meetings with development
  • Developed the functional design documentation utilized to present design concepts for stakeholder approval
  • Conducted market research studies to fully understand, gather ideas and learn from similar products existing inside and outside of the fleet management industry from a design perspective
  • Managed the end-to-end design process (problem, solution, implementation) including creation of design concepts, developing interactive prototypes, devising, and conducting experiments and delivering applications
  • Helped identify platform design needs from a potential and/or existing users and help drive the formulation of hypotheses and solutions
  • Created and distributed publications to internal and external users to provide communication around platform changes and enhancements
  • Worked with SCRUM master and/or PMO and Development to ensure all weekly sprint tasks are logged and updated
  • Ensured compliance to timelines, tasks, and updates are met
  • Assisted in educating and training the Helpdesk and Sales & Training Teams regarding new system features and functionality to set the project deployment up for success

Solutions Architect

Holman
09.2021 - 02.2023
  • Met with clients to find or create solutions that meet their IT needs
  • Scoped and oversaw the development lifecycle of inbound/outbound data integrations, API endpoints, major and minor system innovations, enhancements, features and functionality for all Holman Platforms and Applications
  • Worked with development team to assess project health and make course correction recommendations while keeping the client updated on changes
  • Oversaw the roll out of major new system features and functionality to the system users
  • Reviewed new system features and functions to ensure customer usability and adoption
  • Worked directly with stakeholders to create and adhere to project timelines
  • Completed customer facing systems testing as needed
  • Worked with other team members to create transition plans for rolling out enhancements
  • Maintained the departmental knowledge base
  • Attended product roadmap meetings, complete online webcasts, as well as onsite/offsite presentations or trainings for our customer facing systems
  • Knowledgeable in analytical methods for assessing program development and program execution
  • Performed management studies, program analysis and evaluation
  • Displayed proficient skill in translating program goals and objectives into specific actions or initiatives
  • Communicated technical and non-technical information based on the needs of the targeted audience
  • Excelled in building and maintaining effective work relationships

Help Desk Analyst I

Holman
01.2021 - 09.2021
  • Worked directly with internal and external user base to resolve questions and issues with Holman Insights, Driver Insights, and Geotab telematics devices
  • Documented all inquiries and related technical items within the FleetTrak database
  • Assigned and prioritized FleetTrak cases to other team members while also managing a personal caseload, keeping correspondence in diaries informative and timely
  • Actively participated in team volume by monitoring email, case queues, online chat, and phone calls
  • Generated and maintained User IDs and Master IDs for internal and external users
  • Completed testing of customer facing systems as needed
  • Handled projects (such as User ID restructuring, fleetview and dashboard master implementations, etc
  • Affecting a small set of users) in a timely manner while keeping management informed of progress
  • Maintained the departmental knowledge base
  • Kept management and stakeholders appraised on project statuses

Commercial Account Sales Pro

Advance Auto Parts
10.2020 - 05.2021
  • Managed all commercial account sales out of the Boulder, CO main hub store location
  • Handled $20,000+ in commercial sales each week
  • Logged customer outreach phone calls & in-person visits to maintain customer relations & drive sales
  • Performed & logged calls within Salesforce to generate new commercial accounts
  • Managed delivery driver staff, delivery schedules, and Geotab telematics driver alerts

Support Team Lead

Life Time - Athlinks/Chronotrack Teams
09.2017 - 06.2020
  • Supervised Agile team of 5 support members
  • Created product defect/enhancement reports in Gitlab & prioritized list for monthly Sprints
  • Recorded trends of technical support issues regarding Athlinks & Chronotrack sites/mobile apps
  • Consulted with Engineering, Dev Ops, Marketing, & Sales teams to achieve product completion deadline
  • Assisted Athlinks & Chronotrack members with questions regarding accounts, registrations & results
  • Assisted clients with use of our software to set up and manage events & results
  • Responded to Support emails and phone calls effectively in a friendly, timely fashion

Marketing Consultant

adidas Digital Sports
10.2014 - 09.2017
  • Engaged directly with customers to inform them on the product and field any questions
  • Generated & managed on-site sales at large demonstration events
  • Transported and set up product displays for large events
  • Managed demonstrations of Adidas merchandise for large events

Manager & Fitness Instructor

M-Fit Fitness Facility
10.2016 - 09.2017
  • Handled all memberships & customer relations at front desk
  • Assisted with business marketing & advertising material via social media
  • Managed all maintenance & repairs of facility & equipment
  • Organized & instructed “Core-Fit” & “Core-Fit for Kids” group fitness classes

Founder & Head Coach

Under the Bridge Rowing Club
06.2013 - Current
  • Oversee hiring of coaching staff & rower recruitment
  • Organize & supervise training sessions both on-water and in weight room
  • Manage all repairs and maintenance for entire boat fleet
  • Work directly with board members to organize the annual team budget

Generac Generator Technician & Electrician

Quality Electric Service
06.2009 - 08.2017
  • Received Air-Cooled Generator Technician Certification from Generac headquarters in Wisconsin
  • Delivered, installed, maintained, troubleshot & repaired Generac permanent standby whole-house air-cooled generator systems
  • Performed a variety of electrical services including home electrical service upgrades, panel swaps, new construction rough wiring, finish wiring, electrical troubleshooting and repair work, custom Bose home entertainment system installations, as well as various other residential and commercial electrical contract work
  • Responsible for driving, stocking, cleaning and maintain a commercial work vehicle and trailer
  • Maintained warehouse inventory of materials and filing of all job-related paperwork

Education

Bachelor of Science - Biology - Health Sciences

MARIETTA COLLEGE
Marietta, OH
05.2013

Skills

  • Strong written and oral communication skills
  • Revenue development
  • Partnership building
  • Agile methodology knowledge
  • Problem resolution
  • Requirements gathering
  • Product promotions
  • Customer satisfaction
  • Business process analysis
  • Task prioritization
  • Multi-tasking strength
  • Self-driven and motivated

Certification

  • Marmora, NJ Station 15 Volunteer Fireman, 04/01/21 - Present
  • Sea Isle City, NJ Station 10 Duty Crew Fireman, 07/01/24 - Present
  • American Heart Association CPR/AED certified, 2024
  • Incident Command Systems Certified, 100, 200, 300, 400, 700, 800
  • Atlantic County Fire Academy, Donald DaGrossa Academic Achievement Award Recipient, 09/01/22
  • Chair Person, Holman Heroes Veterans & First Responders Business Resource Group, 2022 - 2024
  • Scrum Alliance Certified Scrum Master, 09/28/20
  • Eagle Scout, Marmora, NJ Troop 79, 2008
  • Boy Scouts of America Honor Medal w/Crossed Palms Recipient, 2013
  • Marietta College Crew Team, 2008 - 2012
  • Ocean City High School Crew Team, 2004 - 2008

References

  • Rich Bellina, Manager – Platform Management, Holman, 4001 Leadenhall Rd., Mount Laurel, NJ, 973-879-2663
  • John M Kiraly Jr., Manager – IT Risk Management, IT Risk & Security, Holman, 4001 Leadenhall Rd., Mount Laurel, NJ, 856-912-5283
  • Adam Holgersen, Platform Leader – Platform Management, Holman, 4001 Leadenhall Rd., Mount Laurel, NJ, 856-237-5288
  • Carl Wolfe, Team Lead – Client Technology, Holman, 4001 Leadenhall Rd., Mount Laurel, NJ, 856-237-5288

Timeline

Client Technology Analyst II & API Specialist

Holman
06.2024 - 12.2024

Platform Designer

Holman
02.2023 - 06.2024

Solutions Architect

Holman
09.2021 - 02.2023

Help Desk Analyst I

Holman
01.2021 - 09.2021

Commercial Account Sales Pro

Advance Auto Parts
10.2020 - 05.2021

Support Team Lead

Life Time - Athlinks/Chronotrack Teams
09.2017 - 06.2020

Manager & Fitness Instructor

M-Fit Fitness Facility
10.2016 - 09.2017

Marketing Consultant

adidas Digital Sports
10.2014 - 09.2017

Founder & Head Coach

Under the Bridge Rowing Club
06.2013 - Current

Generac Generator Technician & Electrician

Quality Electric Service
06.2009 - 08.2017

Bachelor of Science - Biology - Health Sciences

MARIETTA COLLEGE

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