Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Childers

Huntington

Summary

Dynamic professional with expertise in customer service and time management, honed at Rocco's Ristorante. Excelled in upselling techniques, increasing sales by 20%, and fostering guest relations. Adept at multitasking in fast-paced environments, ensuring exceptional service and satisfaction. Proven ability to collaborate effectively with teams, enhancing operational efficiency and client experiences. Head of training new employees and setting up new computer systems.

Overview

14
14
years of professional experience

Work History

Waiter and Bartender

Rocco's Ristorante
07.2013 - Current
  • Provided exceptional customer service by attentively addressing guest needs and preferences.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Learned menu items thoroughly to effectively communicate specials and recommendations to patrons.
  • Adapted to fast-paced environment, managing multiple tables while ensuring quality service.
  • Supported team members during peak hours by taking on additional responsibilities as needed.
  • Processed payments accurately, ensuring a smooth transaction experience for guests.
  • Engaged in training sessions to improve knowledge of food safety protocols and service standards.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Developed knowledge of cocktail recipes and drink presentation standards.
  • Assisted in maintaining cleanliness and organization of bar area.
  • Provided excellent customer service, addressing patron inquiries promptly.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Adapted quickly to various bar tools and equipment for effective operations.
  • Engaged with customers to create a welcoming atmosphere and enhance their experience.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Head of training staff of new computer systems.

Construction Assistant

Secure Construction
05.2011 - 06.2013
  • Assisted project managers in coordinating daily construction activities and scheduling tasks.
  • Supported site safety inspections, ensuring compliance with regulations and protocols.
  • Operated various construction tools and machinery, maintaining proper usage standards.
  • Collaborated with team members to prepare job sites for ongoing projects and ensure efficiency.
  • Maintained inventory of materials, facilitating timely orders and minimizing downtime on-site.
  • Provided logistical support during material deliveries, ensuring proper handling and storage procedures were followed.
  • Engaged in ongoing training sessions to enhance skills in construction practices and safety standards.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
  • Distributed supplies to skilled workers to maintain job site productivity.
  • Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
  • Ensured compliance with all relevant regulations and codes, facilitating smooth inspections and approvals from local authorities.
  • Increased client satisfaction by providing timely updates on project progress and addressing concerns promptly.
  • Enhanced client trust and project transparency by providing regular updates and addressing concerns promptly.
  • Followed safety protocols on job sites.
  • Operated variety of power tools and hand tools.
  • Removed debris and waste from job sites.
  • Followed instructions from construction project managers and supervisors.
  • Performed demolition work on existing structures.
  • Unloaded and stored construction materials.
  • Maintained tools and equipment in good working condition.
  • Painted walls, ceilings and other surfaces.
  • Set up ladders and other access equipment.
  • Mixed mortar and concrete.
  • Dug trenches and backfill holes to prepare for construction site.
  • Assisted in construction of commercial and residential buildings.
  • Performed roofing installations.

Education

High School Diploma - Biology

Huntington High
Huntington, Wv
05.2011

Skills

  • Strong multitasking
  • Time management
  • Customer service
  • Attention to detail
  • Professional appearance
  • Decision-making
  • Order management
  • Guest relations
  • Menu memorization
  • Memory retention
  • Safe food handling
  • Accurate money handling
  • Daily specials memorization
  • Upselling techniques
  • Food and beverage pairings
  • Basic math
  • Front-of-house display creation
  • Item promotion
  • Salesmanship
  • Bar terminology
  • Wine pairing
  • Wine service
  • Team collaboration
  • Serving expertise
  • Meal recommendations
  • Positive and professional
  • Great with computer systems

Timeline

Waiter and Bartender

Rocco's Ristorante
07.2013 - Current

Construction Assistant

Secure Construction
05.2011 - 06.2013

High School Diploma - Biology

Huntington High

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